CFNA out of CCR 1

[shipwright]

MICS 2.0 with Flash, all incoming calls answered at 0 rings,CCR set so that when 1 is pressed it goes to Xtn 201 (which has it's own mailbox).Now the problem , if 201 doesn't answer call they want it to forward to Xtn 202 then on to Xtn 200,i set CFNA from 201 to 202 then CFNA 202 to 200, works on an intercom call but doesn't forward when it's an outside call(flash holds line while transfering),after 4 rings the call goes into Xtn 201 mailbox (which is normal).What am i missing???

 

[powerflower]

Make sure each mailbox is "blind xfer". You will find this setting in voice mail admin F983. With Blind xfer the Flash transfer the call and forgets about it.

Also be sure your rings until recall transfer are LONGER than your CFNA ring timer.

M

http://www.telemarv.ca

 

[aragon]

Try increasing the transfer callback value to 12 rings.
However the combined number of rings cannot exceed 12 rings.

 

[shipwright]

Will try some stuff when i'm back on site,will let you know,thanks.