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External transfers are allowed on standard co trunks if the co provides that feature. You would need to program a "recall" button on the phone. This will send the switch-hook flash to the CO. Test the line from the demark to insure the telco has the feature active. This is supported on basic...

I think you are going to need an analog station port for loudspeaker paging in the Basic mode. Then you can set up simultaneous paging. Good luck. 47 years in the business and counting.

Curious, Why doesn't the IP Office fit? Is it cost? or function? In the current release most of the features match the Partner. Thanks, 47 years in the business and counting.

Just to broaden this issue, I have a customer with a Digital 16 module with 14, 1416 phones and it does the same thing, module and power supply have been replaced. Rel. 8.1 (73) Now what? 47 years in the business and counting.

Caution: If you have a USP Dongle, you may have a problem getting the key server installed. I just fought this issue. Good luck. 47 years in the business and counting.

My experience is that when there are 256 messages in a mailbox, it is hosed. When the user attempts to login to mailbox the system reboots. Had this on 2 systems. Embedded, 2/4 ports, R 8.0 / 8.1 I removed messages via the DTE port to resolve problem. It's a good idea to check for unattended...

It's time to take a closer look at the service provider. I know you tested with a butt-set but that is not a IP Office. You mentioned an ISP so I am thinking you are getting the analog lines via a Adtran or Cisco device. Can you borrow a standard Telco analog line, just long enough for testing...

Not sure Telcomboy is right or wrong, If you create an offline configuration from Manager the pull-down box has the ETR & TCM modules as options for both the Basic and Partner mode. It is never hard to get the absolute answer from Avaya. LOL 47 years in the business and counting.

From the help button: Maximum Inactivity: Default = 8 seconds; Range = 1 to 20 seconds. Release 3.0+. This field sets how long after playing the prompts the Auto Attendant should wait for a valid key press. If exceeded, the caller is either transferred to the Fallback Extension set within the...

My customer has the same; too many DSS units in use error, with only 1 EU24 on the system. Doesn't anyone have an idea? IP500 R6.0(18) 47 years in the business and counting.

Thanks IPOfficeguru, you are right on about quality control. 46 years in the business and counting.

I have used a Digi-one adapter for over 50 sites with excellent results. The main issue is to ensure you choose direct conection to the correct COM port in SPM. The software on the client PC emulates a COM port so it need to map to COM 1,2,3,4,5,6,7,or 8 which is all that SPM can address. For...

If your probem doesn't go away with the replacement 024TDL, then look at replacing the processor & or power supply. Good luck 46 years in the business and counting.

Ok I must be missing something. What is the deal with 9400 series phones and 9500 series phones? Do they really make both? I don't see a difference. 46 years in the business and counting.

Recently setup Merlin to IP Office network, tech tip #134 was all that was needed. When conecting a DS-1 module directly to a DS-1 module a T-1 crossover cable is normally required. When connecting to a smart-jack or equivalent, a straight cable normally works. I was suprised that I got CID...

I love the Partner T-1 card. If you are dealing with a Clec,like TW telecom,Paetec or XO, they can configure each channel to work like you would like it to work, the Lec won't provide service options like 2 way DID. I have a car dealer that has some channels set for e&m wink/wink that fuction...

Strangely enough, when creating an off-line configuration: there is no choice for a 2500/analog phone. The stations on the phone/analog ports default to two intercom buttons and the number of line buttons to match the configuration. Seems like the software doesn't support the phone ports...

The Merlin Legend doesn't use or need TTR for CID.So forget the testing of TTR's.Syquest is right on. Or if that isn't the issue its back to the service provider. 45 years in the business and counting.

Thanks to both of you for the advice, looks like an upgrade is on the horizon. 45 years in the business and counting.

I have tried searching but to no avail. I have an error message “Too many DSS units in use by system extensions” What does it mean? Configuration: IP 500 v2 rel 6.0 (8) 1- Digital station 8 1- V2 combo board 1- Legacy carrier w/ PRI module 1- Phone 8 10- 5420 sets 2- 5402 sets No...