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as for point 3. turn on redirect dn and network transfers in the callpilot properties. i have this working on several sites.

if your looking for the log files they are in the maintenance area. log in to Maintenance and at the bottom on the left is "Browse Logs Folder" when that opens click Callpilot then Call Center. is that the log your looking for?

I agree. I leave it at Workgroup also but it just so happened that the system name was the same as the existing domain controller.

i had a very simmilar situation and it turned out to be that the system name of the BCM was the same as the company's domain controller. the symptoms were almost exactly the same as you are describing. it would be worth a look i think.

make sure all systems have MCDN keycodes

in the agent properties Automatic Answer must be checked or the call will ring.

you type F78 where ever you want a pause. if you want a pause before phone number 123-4567 you would enter F781234567. that is the way it looks in the speed dial list but when you use it you will see the little picture of the watch.

you have to change the remote package on the VoIP lines to one that has the VoIP pool in it. it defaults to package 00 which can't be changed and doesn't include the VoIP pool.

in the class of service for the mailbox check the message retention period.

it is a security setting in the network!! it may be in the browser security or the lan itself but it is a security setting! i have many customers that say the same thing all of you are saying and all i have to do is hook up with my laptop and click the box and what do you know! it works! since...

this problem is caused by a setting in your browser. pop ups are blocked. fix that and the bcm will accept your change.

what type trunks are you using? T1 or copper. try setting disconnect supervision to no.

make sure you don't have redirect DN checked and you do have enable network transfers checked.

true but look at the number of states which only require one party concent States Requiring One Party Notification Alabama Alaska Arizona Arkansas Colorado District Of Columbia Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Minnesota Mississippi Missouri Nebraska...

That's only partially true. There are several exceptions one of which is attached and clearly doesn't require it to be announced. This is why it should be an option to enable or disable as the business needs. "Business telephone" exception The "business telephone" exception, which generally...

is there a way to turn off the recording that says "This Call is being Recorded"?

make sure the remote access package you are using has the voip pool

did you know that if your build is 3.anything it already has cummulative patch 2.0 applied. you just have to apply the ones after 2.0. i know the wizard says checking for patches needed and then installs cummualtive 2.0 anyway but it doesn't need them. this is per Nortel teir 2.

here is how to fix this problem. by default the bcm sets the clocking to Master. it has to be changed to primary. this will fix the ata problem.

it depends on the version of BCM software you have. I think 3.5 is when it started being "Context Sensitive"