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Avaya has fixed this issue. Follow the instructions in this KB Thanks to all who offered valuable help https://support.avaya.com/kb/index?page=content&id=SOLN319527 1a2 to ip I seen it all

With the latest patch to my CM7.1 ASA will no longer run Scheduled tasks if the CM is not already logged in. So if you specify the task to disconnect when done the next one (in my case is an hour) will not run. It will stay in Connecting for ever. Ticket with Avaya SME states ASA is at End Of...

This is how I do it. If a number needs more that three See Below BUTTON ASSIGNMENTS 1: call-appr 5: call-appr 2: call-appr 6: call-appr 3: call-appr 7: call-appr 4: call-appr 8...

What I do in this case is remove the Mailbox from ext 2222 and in the Mailbox of 1111 place 2222 in the Additional extension field. This is assuming you are using AAM Worth a test ED 1a2 to ip I seen it all

Try a VU stats button on your phone the display can show agent in skill i think. VUSTATS DISPLAY FORMAT Format Number: 1 Object Type: split Next Format Number: none Update Interval: 10 Data Field Character: $ Number of...

Old Phone Guy Here: Can't break dial tone years ago was fixed by swapping tip for ring. 1a2 to ip I seen it all

When I upgraded Avaya captured the historical data from the system. Then Loaded this data into the new system as ACD1Hist. The New system had ACD1 and ACD1Hist. Hope this Helps 1a2 to ip I seen it all

Look at the station Name to see if there is any Special characters in the name. If so the display will not show correctly. 1a2 to ip I seen it all

Old Telco guy's like me always refer to the Telco's CSR. The customer Service Record will list all services you are being billed for. It might show services you thought you canceled and are still paying for! Every 6 months or when the bill changes Look to the CSR! 1a2 to ip I seen it all

Panic Over. Issues was corrected by putting the extensions in the Private number table. Who Knew???[sadeyes] 1a2 to ip I seen it all

I need to send the extensions caller id only on a few extensions. Playing with pub-unk numbering table yields no Joy. All extension send Main Listed number. I need extension 1234 to send the whole number Instead of (NPA)NXX-XXXX I need to send (NPA)NXX 1234. The trunks in Question are SIP...

Thanks for the quick reply! I don't have access to AAM Via System manager. Is there a wat to get this through System manager? BTW here's some pink for the quick reply 1a2 to ip I seen it all

I need to give Help desk agents ability to change Voice mail passwords. Anyone have a way to create a AAM login to only allow only password resets? Thanks in Advance ED 1a2 to ip I seen it all

look at off hook alert display system-parameters features Page 4 of 21 FEATURE-RELATED SYSTEM PARAMETERS Reserved Slots for Attendant Priority Queue: 5 Time before Off-hook Alert: 10...

Duke Of Dialtone 1a2 to ip I seen it all

Sometimes with these old CallMasters you might want to delete and re define if all else fails. 1a2 to ip I seen it all

It has been My experience when you save the report as a script it will ask you for the user name and password. You then create a windows task to run the report on your schedule. I never had to regedit anything Thanks ED 1a2 to ip I seen it all

The system is Software Load: R016x.03.0.141.0 Memory Configuration: Large Offer Category: A No Val Board Media Gateway. Once I press 3 to delete the announcement I cannot record an announcement to this announcement extension. I get in the trace Announcement...

Thanks Kyle55 But no the Announcements are not protected. The recording access code 3 will delete the recording but will not allow 1 to load new recording. If I just press 1 and record a new recording all works as advertised. But once I press 3 the announcement is hosed until a load a...

Audacity Is awesome! Music On Hold Fixed. New Issue! Record announcement access code errors. If i enter the access code then the extension number 1 to record or 2 to continue from end all ok. If I do the access code then 3 to delete I get the 3 beeps and then the announcement is unavailable...