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  1. Reusser

    Option 11c keeps running NWS

    Check that DL 45 is not set to run backgrounds >ld 22 PT2000 REQ prt TYPE ovly OVLY SID 818 BKGD 044 <-- if 45 is here - remove or change to 44 PBXH 02 TODR 03 DROL 043 044 060 137 MID_SCPU NO MULTI_USER ON If that is not it, might suspect a power supply as switch will run...
  2. Reusser

    Caller ID display issue

    I would recommend changing the interface type to NI2 with RCAP = NDS
  3. Reusser

    H323 trunk a in cs1000E

    you need the book - NN43001-313_05.08_IP Peer Networking Installation and Commissioning You can get from Avaya at - Link
  4. Reusser

    Nortel OTM 2.2 web desktop services-Telecom Billing System

    Verify you have data after 2010 - edit / calldatabase There also was a problem reporting after 2010 - see fix below C:\Program Files\Nortel\Telephony Manager\Millennium\Web\Execs\mfDateHT.inc open the text file mfDateHT.inc find 2010 and change it to 2020 you're good for another ten years.
  5. Reusser

    MC-32 Gateway Issue / Restart ?

    Disable and pull out - wait at least 20 sec - re insert and when you see XMI001 - re-enable just as you would a digital line card. PBX will not INI even if you do not disable. MC32 DSPs either work or they do not - since you are getting voice (just choppy)I would suspect something on the...
  6. Reusser

    Ip trunk 3.01.22 to NRS call dropping

    can you post your H323 routes for both locations
  7. Reusser

    Ip trunk 3.01.22 to NRS call dropping

    6222 dial 9490 ->ip trunk sl1- dialing plan- 9 communication server -> WAN ->NRS h323, endpoint, route, 6->mgc->call server->miran 9490-> call drops after 191 sec. If call goes to PRI (PSTN provider),instead of miran, then OK. Why are you calling ACOD of a MIran - maybe the Miran message is...
  8. Reusser

    multiple customer groups

    Hardware is all common - As you assign phones and T1s channels etc, you assign the customer number. It is up to you how to split hardware.
  9. Reusser

    Make a single line phone ring this way

    CLS = FND if when you print TN you see FTR FDN xxxx - do the following to remove req: chg Type: 500 TN: <-- enter tn of phone to change echg: yes item: cls fnd item: ftr xfdn
  10. Reusser

    ACD to Call Pilot to Voicemail of final destination phone.

    What happens now? does call ring to x6428 and never forwards? Does call get to voice mail but get wrong mailbox or application? Let us know what is working and where it fails
  11. Reusser

    Option 61c Setup Add ext to hunt group

    Print one of the other TNs in the list when you print the DN you will probably see they are programmed as SCR on the other phones. If they are MCR - you might have reached the limit of 30 appearances you can programm
  12. Reusser

    Outbound CID Showing lead number in PRI

    could be a few things 1 - some telcos reject CLID if it does not match database for you - example - dialing local 7 digits - telco is looking for 10 so they send default. or 4011 is not in DID range. to verify, enable DCH messages and in the setup message see what is sent or do a LD 80 trace 2...
  13. Reusser

    Names not displayed on outbound calls

    Yes IFC need to be NI2 and RCAP = NDS on the T1 that goes to PSTN However, you need to corrdinate with telco as they need to allow name in and out or just in. If they do not allow and you send a name (rcap=NDS) call may be rejected.
  14. Reusser

    Recording 911 calls to history file

    1st off - you can not notify a 2250 console - only a digital or IP phone where key 0 is only appearance 2nd - as soon as ESA is built, any calls to 911 are logged to any TTY or HST file with MTC TYPE ESA Type of data block = ESA (Emergency Services Access) CUST xx Customer number associated...
  15. Reusser

    Callpilot 5.0 voicemail messages cut off

    Check the Class of service setting for class assigned to mailbox that is getting cut off. Location User Mailbox Classes Mailbox Class Details Max. Call Answering Message Length:
  16. Reusser

    DORG on CS1000E release 5.5

    There are some patches related to this issue - most are in deplist. Make sure yours is up to date.
  17. Reusser

    Names not displayed on outbound calls

    Sounds like you have the following config? Nortel T1 to Cisco router to PSTN ? you also indicate RCAP has NDS -I would guess IFC = NI2? To pass name to PSTN - IFC has to be NI2, RCAP with NDS, and PSTN has to be provisioned to allow send and receive of name.
  18. Reusser

    Outbound caller ID issue...

    If PRI - Turn on DCH messages. On the outbound setup message you will see any outbound CLID you are sending. If it does not match what called party is seeing, talk to telco. On inbound setup message, if telco is sending you CLID you will see it. If they are not, again - call your telco provider...
  19. Reusser

    Outbound caller ID issue...

    Since you are not getting incoming CLID, most likely you are not sending CLID either. This could be because of one of the following reasons: Calls are not placed over a PRI No CLID pass thru agreement with your telco provider CLID sent is invalid (since you are not recieving CLID I dought this...
  20. Reusser

    Caller ID display issue

    when you 1st login to PBX, it shows what TTY you are using. Print TTY by doing the following: LD 22 req: prt Type: ADAN TTY xx look for prompt USR - to see DCH messages you need MTC. if not there LD 17 Req:CHG Type: ADAN ADAN: chg tty xx USR: mtc now enable DCH messages and paste back

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