Outbound CID Showing lead number in PRI

[delkins1967]

got a strange one for you all -
Option 11c
on outbound calls, CID is displaying the lead number of the PRI, not the DID making the call. so far, this is only happening on one extension. see TN info below, checked the CLS as well as all keys, etc. against a TN that is functioning correctly (and only one number off the one not working - one is 4011, the one that works right is 4012)
Any help is appreciated! I'm no Nortel guru but I thought I checked everything that I possibly can in the PBX...maybe this is a problem with the LEC specific to this number? Not sure how but that's the only other thing I can think of. CLID matches other extensions that work correctly so it's not that (first thing I checked). my next move is to OUT and rebuild to see if that fixes it, unfortunately I am finding that is the case more often than not with these systems...

DES
TN 018 0 00 15
TYPE 3904
CDEN 8D
CUST 0
FDN 1080
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 20
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUD MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA RMMD SMWD AAD IMD XHD IRA NIA OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CPND_LANG ENG
RCO 0
HUNT 1080
LHK 1
LPK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 4011 0 MARP
CPND
NAME JOHN DOE
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 8011 D MARP
CPND
NAME JOHN DOE
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 ADL 16
04
05
06 ADL 16
07 ADL 16
08 ADL 16
09 ADL 16
10 ADL 16
11 ADL 16
12
13
14
15
16 MWK 1080
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27 CLT
28 RLT
29
30
31

 

[hawks]

KEY 00 SCR 4011 0 MARP

The 0 after 4011 means that he is using whatever CLID table 0 is. Take a look at it and see.

 

[delkins1967]

thanks Hawks, but I did check that and it is a-okay. plus, other people with the same setting using CLID 0 work correctly when dialing out.
thanks for responding!

 

[Reusser]

could be a few things

1 - some telcos reject CLID if it does not match database for you - example - dialing local 7 digits - telco is looking for 10 so they send default. or 4011 is not in DID range.
to verify, enable DCH messages and in the setup message see what is sent or do a LD 80 trace

2 - calls from this phone are going out a different route because of TGAR or NCOS retrictions. LD 80 trace will verify.

if you still can not figure out, post CLID 0 and a DCH setup message