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Just to add on from LoopyLou, if not reflected in the CCM reports you could set a specific make busy reason code for agents to use when answering non-ACD calls

Not sure if this would would work in an ACD enviroment but there is a COS option 'Force Device Busy If Any Line In Use' If the agent answers a non-ACD call they can still go make busy by pressing the 'make busy' key on their handset whilst on the call, the make busy timer will start from the...

The 5550 can receive its address via either DHCP server, windows or 3300 but it does not support CDP or LLDP, connect the keypad to an untagged voice VLAN port on the L2 switch

Can you confirm how you want the phones to ring on the helpdesk number, the reason is that you mentioned 'multicall' above Do you want all the phones on the helpdesk ring at the same time? Also, will you be running reports on the helpdesk number and be viewing the agents in real time If no...

The Option to enable SMDR is located in the SMDR options form, it will then need to be enabled in the class of service of all sets and trunks You first need to look though in Dimensions and Features form, this will show you if the internal SMDR option has been purchased, if not you are out of...

Okay, take a number that the user can dial and look in ARS digits dialled, check the route it uses and the associated COR group, what COR numbers are in that COR group? Do you want to restrict certain users from using particular trunks? If so, I would use ARS lists and interconnect restriction...

Im assuming this is a Mitel 3300?

Use an FTP client and go to /vmail/c/vm, then copy the file parm.bin Open using notepad and you will see 3 x 4 digit numbers, these will be the admin, manager and technician level passcodes for the admin mailbox (9999) There is an option to 'erase the current setup and configure a new...

You can export the forms in a .csv format, are you looking for anything specific? What is it you want to achieve?

Okay, so 457 is the voicemail hunt group, press * when it answers and it should say please enter your mailbox number, is 5333 the mailbox or extension number? Obviously you need to enter the mailbox number What stage are we upto? if the service number diverts to voicemail now what happens? Have...

What number are you dialling when you get 'that mailbox number is not valid'?

If you are configuring the voicemail under the voicemail tab in the 3300 config tool, its embedded How does the call route to the service desk? You will need to delete the mailbox and re-add as a menu node mailbox, use the same extension and mailbox number as the existing, the new greeting you...

Just to add, I assume you are using the Mitel 3300 embedded VM, would help if this info was provided on the origianl post, thanks

There is a way to play the message and disconnect using embedded VM, the mailbox type should be set to menu node, then from the admin mailbox edit the menu node and set it to disconnect on time out, this will play the message (mailbox greeting) 3 times and then disconnect the call, no need to...

One way to prove that the web services are running is to disconnect the 3300 from the network, assign yourself a static IP address on the same subnet and see if you can browse to it, I know its not always possible depending on what enviroment the controller is deployed in Also, using putty can...

Is there nothing being inserted in the digit modification assignment? For example, in the UK 141 would be inserted to block outgoing CLI

You will need to run the agent performance by period report

Agree with kwbMitel and wireman50......if you want ext 202 to reroute to VM, reroute 202 in the call rerouting form to the VM hunt group I was under the impression that you wanted to drop the call into an alternative mailbox, thats why nametag huntgroups were suggested

Are you trying to reroute an ext to the mailbox of another phone? As an example.....if you have ext 100 and you want to reroute it to the mailbox of ext 200, create a nametag hunt group *200 and always reroute this to the voicemail hunt group, then give ext 100 a first alternative to *200

Sorry mitelsx2k, i will have to declare myself out, I have only ever known of a datarestore fixing this type of fault