nussbaum
IS-IT--Management
- Aug 19, 2010
- 4
Hello,
We are using ACD2000 on a Mitel 3300. Our ACD Agents have a button on their phones for a second extension. If they are logged in with their agent id, but are on the phone on the second extension, they still receive ACD calls on their primary line. Is there a way for ACD to see that the phone is in use and not route calls to them, even though their primary extension is free?
Thanks in advance...
We are using ACD2000 on a Mitel 3300. Our ACD Agents have a button on their phones for a second extension. If they are logged in with their agent id, but are on the phone on the second extension, they still receive ACD calls on their primary line. Is there a way for ACD to see that the phone is in use and not route calls to them, even though their primary extension is free?
Thanks in advance...