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  1. watchdovr

    holiday script

    [ponder]i have a holiday script and Doc with the dates and i have an "everyday" script (attached) that i use that has a week and tod schedule included. How/where do i add the holiday schedule into that script and "variable" how does the system know what the date is? If someone could upload a...
  2. watchdovr

    Cisco phone display setting

    I want to just display my name when i call another Cisco phone on our system, i do not want my extension to display. I only have my name listed on "display (caller ID) and ASCII Display and even tried to remove my name compleatly from the line altogether but it still displays the line extension...
  3. watchdovr

    Call Forward Internal - Voice Mail

    here is the thread in the forum with the instructions CFA Destination Override thread851-1684644
  4. watchdovr

    Call Forward Internal - Voice Mail

    gnrslash4life is correct it is a system parameter. The reason we do not change it is that we use the * (star)plus the extension feature for dialing directly into a mail box and if you change the forwarding parameter i know it will effect this feature. I am not sure what other feature it will...
  5. watchdovr

    E911 CER call flow

    thanks guys, I am currently trying to get with the "correct" department now, with the carrier, to verify what they are recieving and the information they are sending. It appears that we are correctly sending the information that corrisponds with the location but are the 911 is still getting the...
  6. watchdovr

    E911 CER call flow

    System Version: 8.7.1.10000-17 what is the call flow? I am tring to understand how this works, we have several "outreach" clinics and they are not giving the PSAP the correct call back number. Here is my understanding of the flow. A 911 call is made, UCM routes that call to the CER/e911 system...
  7. watchdovr

    switching to 7945 phonefrom a 6921 phone

    you should go to the 6921 phone first and click on the "line/dn" deasociate it from that phone then go back to the phone,6921, and deleat it. you can copy another 7945 phone and use your new MAC address, then click on the line/dn, when you add the extension all the information should come up...
  8. watchdovr

    Cisco Call Unity 7.0

    sorry this is not really an anwser but may help. I have run across this before, the system, UNITY, will not let you delete the mail box if it is located in any call handler, as caller input(press 1,2,3....) or transfer or any where the system (UNITY)will transfer the call to that ext. we had a...
  9. watchdovr

    forward to another line then to voicemail of the first linet

    it should be unchecked. If you check it, when the call gets forwarded, the caller will go to the voicemail the call was forwarded to and this sounds like what is happening for you now. This is a system wide change when you check this. We use the * plus the ext to go directly into voice mail with...
  10. watchdovr

    forward to another line then to voicemail of the first linet

    Here is one setting you can look at and try, assumming you are using "Unity Connection" Log into Unity Connections, go to system settings/advanced/conversations uncheck the box for "Use Last (Rather than First) Redirecting Number for Routing Incoming Call" save hope this helps
  11. watchdovr

    ASA any connect for remote users

    We are getting ready to upgrade our UCM to 8.5.[2thumbsup] We are currently using Sipera with Zoom recording. Apperently Sipera will not play well with the upgrade, we are considering moving to "ASA anyconnect" but may not be able to record the calls. We need a solution for our remote/home users...
  12. watchdovr

    UCCX Menu

    If you like I can send you a menu/script we use that contains multiple menus that you can use as a template for creating your menu. you will just need to use "CCX Editor" to make your changes
  13. watchdovr

    UCCX Menu

    Are you using queueing? If not i recommend using Unity for your menus, they are way easier to build and use.
  14. watchdovr

    How to forward a fax number to an external number CUCM 8.6.2.20000-2

    pull up the device/directory number you are tring to forward. in the directory number config (this is the extension of the device/line) in the "call forward and call pickup settings" in the "destination" field for "forward all" put in the number you want the fax machine/line/extension forwarded...
  15. watchdovr

    7925 not alerting/ringing when a text message is sent to it

    We are sending messages to the 7925 phones with Emergin Orchestrator Version 8.0.1.14. We have about 400 7925 phones, every now and again one or two of the phones will not alert/ring when a text message is sent to it. (that is to say that piticular phone will never alert/ring when it receives a...
  16. watchdovr

    How can I keep callers from being charged while in Queue

    If your company has an 800 number that is not asscioated to the Queue, they can call that numnber then be transfered. I believe there is a way to route those calls by trunk or "area/country code" and "prioritize" them higher for the queue, sorry i am not that knowable about "routing".
  17. watchdovr

    Help with Configuration of Group Pickup

    You can pick up a call from another group you can use "group call pickup" here is a link to the cisco website http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/7_0_1/ccmfeat/fscpickg.html#wp1091456
  18. watchdovr

    Caller name display

    If you want and it sounds like you do, to send each users name with their individual ext. You will need to verify the digits your vendor is receiving from you and have them assiociate a name to each ext. there, ofcourse, is a cost for this and the upkeep of names to extensions, depending on turn...
  19. watchdovr

    Unity Subscriber and MWI

    agreed, add the ext of the phone that does not have VM to the Mailbox edit/message waiting indicators/add new
  20. watchdovr

    VG-224 ringdown

    Find the IP address of the VG by looking up the extension in the gateway. Start/run/cmd telnet "IP Address" enter your user name and password for the VG. Conf t sccp plar voiceport 2/X (port number on VG of the extension for ringdown) dial X (numbner to ringdown to) crtl C wr exit to remove no...

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