darkreverend
Technical User
Hi,
I come from and ICM and Avaya background and am a little taken aback at UCCX at the moment. I was trying to make what I assumed would be a 'simple' menu in UCCX. It does not appear to be a simple task.
Our environment for this instance is PBX users. We are doing these basic types of calls in Unity, but due to the sub menus involved in this one, wanted to bring this up to UCCX to control. Basically, I want a menu with a few options, on two of those options, they go to sub menus where the majority of them will simply hear a prompt telling them to dial another number. But on the other options of the menus, I want to dial a hunt pilot.
For now, as I try to learn this I simply have a menu playing a prompt, then if I press option 1, I should hear another prompt, option 2 should dial an external phone number.
None of this works. I get to the initial menu, but pressing 1 to hear the next prompt just sounds like a high pitched noise (yes the formatting is correct, as it is simply the same prompt playing at the menu start)
Option two just disconnects.
This is something that is so simple to do in Avaya, yet not so in UCCX.
Any assistance to accomplish this seemingly simple task would be welcome.
Thanks for your time.
I come from and ICM and Avaya background and am a little taken aback at UCCX at the moment. I was trying to make what I assumed would be a 'simple' menu in UCCX. It does not appear to be a simple task.
Our environment for this instance is PBX users. We are doing these basic types of calls in Unity, but due to the sub menus involved in this one, wanted to bring this up to UCCX to control. Basically, I want a menu with a few options, on two of those options, they go to sub menus where the majority of them will simply hear a prompt telling them to dial another number. But on the other options of the menus, I want to dial a hunt pilot.
For now, as I try to learn this I simply have a menu playing a prompt, then if I press option 1, I should hear another prompt, option 2 should dial an external phone number.
None of this works. I get to the initial menu, but pressing 1 to hear the next prompt just sounds like a high pitched noise (yes the formatting is correct, as it is simply the same prompt playing at the menu start)
Option two just disconnects.
This is something that is so simple to do in Avaya, yet not so in UCCX.
Any assistance to accomplish this seemingly simple task would be welcome.
Thanks for your time.