System Version: 8.7.1.10000-17
what is the call flow?
I am tring to understand how this works, we have several "outreach" clinics and they are not giving the PSAP the correct call back number.
Here is my understanding of the flow.
A 911 call is made, UCM routes that call to the CER/e911 system then that outputs the "call back" number from the ERL
The ERL number sends the programmed number to "our" gateway then the gateway sends the number to the carrier then the carrier routes the call to the PSAP.
Sounds simple enough
but the PSAP is not getting the number programmed on the ERL.
So does the carrier provide the PSAP with information we give them once they see the number we are sending or should they just be sending what we are giving them to the PSAP?
it seems that each vendor is pointing the finger at the other vendor and they don't want to talk to each other, sound familar.
Anyway, any help of information on how this works is greatly appreaciated.
what is the call flow?
I am tring to understand how this works, we have several "outreach" clinics and they are not giving the PSAP the correct call back number.
Here is my understanding of the flow.
A 911 call is made, UCM routes that call to the CER/e911 system then that outputs the "call back" number from the ERL
The ERL number sends the programmed number to "our" gateway then the gateway sends the number to the carrier then the carrier routes the call to the PSAP.
Sounds simple enough
but the PSAP is not getting the number programmed on the ERL.
So does the carrier provide the PSAP with information we give them once they see the number we are sending or should they just be sending what we are giving them to the PSAP?
it seems that each vendor is pointing the finger at the other vendor and they don't want to talk to each other, sound familar.
Anyway, any help of information on how this works is greatly appreaciated.