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  1. mdw233

    Is Contact management system Datel alternative?

    Have you talked to DATEL support? I have found them helpful in the past, they might be able to get you the reporting you are looking for. http://www.datel-group.com/resources/support/
  2. mdw233

    CCR or NOT!!!!!!

    I have used Call SWEET! Live from Datel and had success. They have done a good job supporting my customers as well. www.datel-group.com
  3. mdw233

    Xima - Chronicall

    DATEL Software Solutions has a product called Call SWEET! Live which is a real time contact center offering for the IP Office. www.datel-group.com
  4. mdw233

    Real time Reporting Wallboard- Not CCC

    Call SWEET! Live from DATEL Software Solutions will also do this. http://www.datel-group.com
  5. mdw233

    CCR

    Call SWEET! Live does all of what you guys are talking about and supports Multi Site IPO configurations. www.datel-group.com
  6. mdw233

    Call Center Reporter

    Call SWEET! Live is available with the IP Office. www.datel-group.com
  7. mdw233

    CCR, Reports, lost call and Wallboard

    DATELs CallSweet Live has a report like the one you mentioned above (calls answered 0 - 10, etc.). Not sure who to talk to over there but their website is http://www.datel-group.com
  8. mdw233

    Changeing agent state programmatically

    Either way this will not work for me. I will need to do this from code ... I am programming an app to do this, so the action will be generated from a 3rd party app and my app will need to actually set the state ... making Manager or any other app I would need to manually click an option to set...
  9. mdw233

    Changeing agent state programmatically

    Unfortunately I do not have control of either of those factors ...
  10. mdw233

    Changeing agent state programmatically

    Thanks for the info! I can currently do it using 3rd party TAPI, but I have had some situations where TAPI stopped working on a machine and I needed to restart the machine to get it working again. Was hoping to bypass TAPI ... I used to use TAPI to get the current DND state, but have found a...
  11. mdw233

    Changeing agent state programmatically

    Programatically as in I could do it from my machine using my own code.
  12. mdw233

    Changeing agent state programmatically

    Sorry guys ... I meant programatically. I guess thats an important part to leave out!
  13. mdw233

    CCC Issues

    DATEL sells a similar Call Center package for the IPO.
  14. mdw233

    Changeing agent state programmatically

    Does anybody know of a way to change an agent's state (DND, enabled/disabled from a group) without using TAPI?
  15. mdw233

    alt to CCC or CCR

    Call Sweet Live DOES have a module that will let users to highlight a number on their computer and press a key combination (Alt + 2 for example) and their phone will dial the number that is highlighted.
  16. mdw233

    Contact Store Question

    Hi All, Does anybody have any insight as to how Contact Store correlates recordings sent to the Voice Recording Library to actual Calls and Agents?

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