Is Contact management system Datel alternative?

[mikedphones]

Have a customer with Datel Call Sweet and they aren't totally loving it and some of the reporting on the call center. The Avaya Contact Management System came up in discussion which I thought was more for the 8300/8700 not so much the IPO. Can someone set me straight on this and/or tell me what may be a good alternative with lots of live and report capabilities for this? IPO 7.xx setup. Thanks

 

[hairlessupportmonkey]

Ximasofts Chronicall

Wouldnt use anything else.

ACSS - SME
General Geek

 

[mikedphones]

Sorry, do you mean you wouldn't use anything else but CMS or Datel?

 

[hairlessupportmonkey]

look at the hyperlink i posted

ACSS - SME
General Geek

 

[mdw233]

Have you talked to DATEL support? I have found them helpful in the past, they might be able to get you the reporting you are looking for.

http://www.datel-group.com/resources/support/

 

[mikedphones]

Thanks Hairless, looks like that link is just a page under construction. No info that answers my question from the first post. MDW, thanks and yes I agree that they have been very helpful. I keep thinking if these guys had advaned edition it would probably help the Datel product a little more too. Not sure. Still the question I am trying to get an answer to is if the Contact Management System actually is for use on IPO because I thought somewhere I had read it was more for the 8300/8700. Is this even an IPO Option? If so, how does it compare to Datel? Thanks again.

 

[amriddle01]

Loads OK for me

 

[amriddle01]

CMS is not for IP Office

 

[mikedphones]

Thanks amriddle!

 

[tlpeter]

Xima chronicall it is.
Easy, fast and better than the rest.

BAZINGA!

I'm not insane, my mother had me tested!