Xima - Chronicall

[ECartman]

Hi,

Moving over to IPO from Nortel-land so please be gentle

I have 2 questions:

I am qouting a proposal for 15 agent contact center and I am considering chronicall instead of CCR. What's the general opinion of chronicall over CCR ?

This customer has a specific requirement. They want a realtime view of missed/abandoned calls for a group. This needs to include CLID as they want to be able to return calls ASAP. I am thinking that 1XP is the way to go on this, although maybe not entirely practical. I need to be sure on this one as its a deal breaker. Any thouhgts or creative suggestions appreciated.

Thanks.

 

[hairlessupportmonkey]

careful here,

chronical works out cheaper for larger sites, as their licence is around $5999USD for unlimited call agents, where 15 CCR agents will work out cheaper in this case....

1XP will be also handy for your missed calls scenario.

ACSS - SME

 

[tlpeter]

Also when you buy CCR then you also can use Voicemail Pro for routing calls and extra reports.


When you pay peanuts, you get monkeys!

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[ECartman]

Cheers lads.

Might just stick with CCR on this one.

Cost aside though, from a product perspective would you rate chronicall better than CCR ?

 

[hairlessupportmonkey]

thats a tough question.

I like its reporting but its wallboard is still evolving.

But all credit to them, its the only other mid priced call centre solution with REAL TIME stats!

ACSS - SME

 

[ECartman]

I'm going to put it in house and evaluate.

Thanks

 

[hairlessupportmonkey]

you can sign up to be a partner - and get a full DEMO licence off them - esp if you like the product, its nice to have a real data to show the customer.

ACSS - SME

 

[chaunymony]

The install of Xima could not be any easier. They do a nice 14 day trial for customers too. We just loaded it on 2 sites, let them play with it for 2 weeks with their own data and when it expired they called and said to order. *note, these both were for just cradle to grave. HSM makes a great point about the price point for realtime.

 

[cpatterson]

The normal unlimited seat option is geared towards larger call centers. For smaller sites (like your site with 15 agents) Xima has an Agent-Seat licensing option. Talk to SALES if you need competitive pricing for a small call center.

Chris Patterson
Xima Software -

http://www.ximasoftware.com

 

[mdw233]

DATEL Software Solutions has a product called Call SWEET! Live which is a real time contact center offering for the IP Office.

http://www.datel-group.com

 

[amriddle01]

Anyone want to buy something from me too?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers