Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Changeing agent state programmatically
- Thread starter mdw233
- Start date
programmable keys? shortcodes?
"all of us have untapped potential. that's what the garth marenghi foundation is all about.learning to harness psychokinetic abilities in underprivelaged kids. we've got the full backing of the army, there's already a child down there who's VERY intuitive.
"all of us have untapped potential. that's what the garth marenghi foundation is all about.learning to harness psychokinetic abilities in underprivelaged kids. we've got the full backing of the army, there's already a child down there who's VERY intuitive.
Using DDS status in monitor.
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
amriddle01
Programmer
DSS status works better
ACS - IP Office Implement
"What the Crocodile Hat....was that?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
Yep, the bug is gone
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
mattKnight
Programmer
Softconsole
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Also a good call
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #8
mattKnight
Programmer
ooh and technically TAPI don't do this. It is the IP Office MSP...
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #10
amriddle01
Programmer
Manager can log them in and out of groups and set/unset their DND status....is that what you meant ?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
mattKnight
Programmer
>Programatically as in I could do it from my machine using my own code
>without using TAPI
No
You have to use the IP Office Media Service Provider, which is an extension of TAPI
The calls you need are ITAgent Login, Logout and ITDivert DonotDisturb
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
>without using TAPI
No
You have to use the IP Office Media Service Provider, which is an extension of TAPI
The calls you need are ITAgent Login, Logout and ITDivert DonotDisturb
Take Care
Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.
- Thread starter
- #13
Thanks for the info!
I can currently do it using 3rd party TAPI, but I have had some situations where TAPI stopped working on a machine and I needed to restart the machine to get it working again. Was hoping to bypass TAPI ... I used to use TAPI to get the current DND state, but have found a way around that and was curious if anyone had found a way to get around using TAPI to change state. I am sure the "DDS status in monitor" does not use TAPI, but Avaya has not indicated how they do that. I am imagining they use sockets (It's written in Java).
I can currently do it using 3rd party TAPI, but I have had some situations where TAPI stopped working on a machine and I needed to restart the machine to get it working again. Was hoping to bypass TAPI ... I used to use TAPI to get the current DND state, but have found a way around that and was curious if anyone had found a way to get around using TAPI to change state. I am sure the "DDS status in monitor" does not use TAPI, but Avaya has not indicated how they do that. I am imagining they use sockets (It's written in Java).
Just be sure you have a good server running tapi.
Or get the users trained in putting there phones in DND when they need to.
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
Or get the users trained in putting there phones in DND when they need to.
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
- Thread starter
- #15
amriddle01
Programmer
In which case use Manager, it's easy enough, for speed you can simply have two offline configs that has them logged in/out DND etc then just send whichever you need unless there are more scenarios than all in/out then you need to use Manager as normal
ACS - IP Office Implement
"What the Crocodile Hat....was that?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
Amriddle, you forget about group status and users who are in or out the group!
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
amriddle01
Programmer
It will also show group status and who's logged In/out, or do you mean I didn't list it above or have I missed the point entirely
ACS - IP Office Implement
"What the Crocodile Hat....was that?
ACS - IP Office Implement
"What the Crocodile Hat....was that?
- Thread starter
- #19
Either way this will not work for me. I will need to do this from code ... I am programming an app to do this, so the action will be generated from a 3rd party app and my app will need to actually set the state ... making Manager or any other app I would need to manually click an option to set the state unusable for my purposes. Looks like I will have to stick with TAPI.
I do appreciate all of the info/input!
I do appreciate all of the info/input!
intrigrant
Systems Engineer
Can this be done by VM Pro?
At least it is possible for DND, i don't know what the absent option does apart from showing a message to anyone calling that extension.
If human interference is not wanted then you can use TAPI Pro from a server, you must write your own application though. With TAPI Pro you can monitor huntgroup queues and the software can decide based on predefined parameters to switch users from one group to another and stuff like that.
At least it is possible for DND, i don't know what the absent option does apart from showing a message to anyone calling that extension.
If human interference is not wanted then you can use TAPI Pro from a server, you must write your own application though. With TAPI Pro you can monitor huntgroup queues and the software can decide based on predefined parameters to switch users from one group to another and stuff like that.
- Status
Similar threads