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retiredtelco - A transfer can only be accomplished for outside calls. I think you are asking if a call from one extension to another can be transferred to yet another extension. To prove this try to put the call from the extension on hold and you will get dial tone because the system sees it as...

See Legend/Magix Initial PRI Setup faq689-3784. I have used this guide(thanks to tek-tips) for years and have not had problems unless I miss something. You do not have a number to send programmed which could be the problem.

If you assign an unused line to that extension you could use that button as a hang up. The light on the button will stay on until it times out.

This pretty much explains it. http://support.avaya.com/edoc/docs/legend/leg61nr1.pdf

Your tie trunks in slot 4 are not all equipped. In programming go to lines and trunks. go to ground/loop/DS1 and enter slot 4. under type enter T1. go to tie and enter 5, 6, 7, 8. Print out you tie trunk info to verify that they are in.

Is Selector code 5 set for direct ectension transfer?

First verify that your system is set up for three digit dialing. I usually set the system for set up space that puts the system in 4 digit dialing and then do block renumber to the desired extension length and number. this gives the system more flexibility for renumbering later. system...

http://support.avaya.com/elmodocs2/partneracs_r6/456803_5.pdf It's the same, Page 2-2.

It would pobably be a good idea for you to do a backup of the system to your pc so you could at least restore it to what they have. It is always a good idea to do this before major changes.

Although you say you have 112 in cover group 30, you don't have group 30 in the calling group 770. It appears that you have all of these extensions as members of calling group 771 for some reason Remember "you cannot cover a covered call".

I hope this helps. http://support.avaya.com/edoc/docs/transtk9/tt9117a4.pdf

dial 9,1,1010*** then your number. 9= outside, 1= toll out put table 1010*** picks LD carrier. 890 must be in the sub a pool of the toll output table.

Another trick - use an old set and hardwire the speaker leads out to the amplifier. I used a valcom self amplified 24V speaker. This worked well for a small warehouse. Not only cold you use the all page but also as individual amplified paging for that station.

I'm not well versed on the IP office, but that could be the problem if the line will not disconnect. Can you check the parameters of the analog extensions in the IP Office? I would think there should be a timing parameter nt there.

If you are using extension 11 and mailbox 11 to answer all call then you will have to go to #208 and assign the new line to that extension It looks as if you are using ext 11 as and answering service.

Do you know what type of Central office the local company has? I have this problem and the C.O. is a DMS 10 with and old Y2K glitch. The local C.O. must have far end disconnect enabled.

Lines and trunks LS/reliable disconnect should be set to yes on all loop start trunks.

Also look up ring on transfer. It must be off to hear MOH source.

Why not put a pool button on the phones and set them for delayed ring? Set delayed ring for the number of rings required.

Remember to do a backup of the system before you start and if anything goes wrong you can restore it!