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  1. nlasch

    16xx, 46xx, 56xx all work as Remote phones

    I turned on logging of traffic on the system side for all allowed and blocked traffic. I am not seeing the RTP packets hit the firewall/router at all. I can try to forward all traffic from the external IP regardless of ports and see if that helps but that is not a 'proper' fix. Can you confirm...
  2. nlasch

    16xx, 46xx, 56xx all work as Remote phones

    Well, I found a fast way to check another router at the 'client' end and same result. (2nd router is Actiontec)
  3. nlasch

    16xx, 46xx, 56xx all work as Remote phones

    In the docs,depending on which one, 2 or 4 licenses are included with R8. In trying to set this up, I have the "Enable remote extension" checked for the extension and "Enable remote worker" is checked for the user but their Profile is set to Basic. This should be fine according to the docs and...
  4. nlasch

    Export/Import User Rights to another System? IPOffice 500 R5

    Is this because Avaya does not know how to lock files on the file system? Should be Windows Programming 101.
  5. nlasch

    7.0.12 Admin

    Avaya should fix the file updating on the SD Cards. Is it that hard to upload a compressed file and have the system decompress it? Or if they are worried about CPU load, why not concatenate all the files as one big file and split it again? Like copy /b used to do in MS-DOS.
  6. nlasch

    IP500 V2 intermittent Vmail to Email fails with embedded.

    The trace should show 1500 byte packets being sent if there is a WAV attachment. Hopefully I am wrong but I think it is bug regression. We have multiple sites having issues with different setups. (Most with our provider's mail server, one with the customer's mail server and one with IIS relay...
  7. nlasch

    R6 Maintenance release available

    ftp.avaya.com is down now. They should allow us to torrent this considering we had to wait an extra quarter for the release. It would be interesting to see what the numbers in the swarm would be.
  8. nlasch

    IP Office 500 SIP Questions/Problems

    Make sure STUN is disabled from the LAN 1 / LAN 2 tabs under system. Make sure your IP routes are 100% correct. Set your network topology for the SIP Trunk to None. SIP Trunks can act very odd / not as expected when it is confused about the network.
  9. nlasch

    Attd problems

    This might sound silly but did you check the recording? Sometimes they recorded the options wrong and even though it it is doing exactly what it is programmed to do, someone crossed the names in the recording so they think it is being directed incorrectly. If not, you can use Sysmon (and SSA I...
  10. nlasch

    No ring means no pickup?

    Just for reference, 5410 also has that option. Can't find it on 5610 or 5621. The exact option is called "Audible-Alerting" and is in the softkey menu and then option then ring option.
  11. nlasch

    No ring means no pickup?

    What kind of phone? I would make the the phone ring as normal and show him to go into the options on the phone and disable audio-alerting as he desires. (I know 5420 can do this.) If the phone is not alerting it is not going to allow him to answer unless you give him a pickup button or such to...
  12. nlasch

    Is this the reason why UMS for R6 is inoperable?

    I wouldn't be surprised if that is affecting you even if it doesn't affect all systems. Our R6 Power User license is working to provide UMS but I also have R5 UMS licenses available on the system (although not enabled). I would uninstall and reinstall all the of Voicemail Pro components...
  13. nlasch

    Next GA release

    How is still needing a 2nd PC, especially one that still requires Windows, cost savings?
  14. nlasch

    Change voicemail password?

    Sometimes it takes a few minutes to resync. You can force the sync be restarting the voicemail service or you may have to wait. Maybe you can force a sync by leaving them a voicemail but I am not sure.
  15. nlasch

    Next GA release

    Can someone provide some more insight into this Linux ISO install for Voicemail Pro? While I like the idea and applaud the effort to run away from MS and the issues that it brings, it does beg a lot of questions. 1) Will Windows Voicemail Pro still be supported? 2) Does that mean they got...
  16. nlasch

    Zero out of Voicemail

    Make the shortcode first and ensure the shortcode goes to the Menu. (It should be *xx / AutoAttendant / AA:Menu as amriddle said.) Once your shortcode works, then try to do the DTMF breakout to the shortcode. If that doesn't work, make a phantom user that is forward unconditional to the...
  17. nlasch

    Converting a VPN phone back to standard Ip handset

    Very effecient and clean way is found here: http://www.ipofficeassistance.com/HOWTO_ConvertVPNPhone.html
  18. nlasch

    fw_on file....no <IP Address> field

    1. To use the file, you use the .bat from the commandline and put the ip address as the command. fw_on.bat 127.0.0.1 2. To upgrade on newer versions, you instead use a NoUser source number, "ALLOW_5410_UPGRADES
  19. nlasch

    Voicemail changing messages location from C: to D:

    Try searching the registry for the directory those are ending up in and see if something else is still pointing at the C: drive..
  20. nlasch

    defaulting 9600 phone

    Craft? Instead of Google's 20% time, Avaya has craft time and the engineer made the original 9620 out of popsicle sticks and pipe cleaners? (Maybe he got clever and added voice capability through tin cans and string!)

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