Zero out of Voicemail

[PhonesPhones]

I'm using embedded voicemail and I would like to zero out of everyones voicemail and have it go back to the attd to select another option.
This is how I have it setup now. When I zero out i get a fast busy.

Code *207
Feature Dial
Code "AA:"N".1

 

[amriddle01]

Shouldn't the feature be "Auto Attendant" and the number the name of the Attendant you wish to use

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[PhonesPhones]

I'm still not able to get *0 to go to the attD. I can get it to go to the vmail for the attd but not the menu.

 

[amriddle01]

Did you change the feature and number to the name as I suggested?

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[TomMills]

back to the beggining.

Does the *207 code work?

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[nlasch]

Make the shortcode first and ensure the shortcode goes to the Menu. (It should be *xx / AutoAttendant / AA:Menu as amriddle said.)

Once your shortcode works, then try to do the DTMF breakout to the shortcode.

If that doesn't work, make a phantom user that is forward unconditional to the shortcode. Call the user and make sure it forwards to the menu. Then you can DTMF breakout to the user instead.

 

[TomMills]

if the shortcode works im suspecting the * is the cause. seen it a million times, and still not learned my lesson with VM pro. try a shortcode with no * just 207 or something that wont comflict with extns.

http://www.twitter.com/tem1985

ACSS-SME
fo shizzle ma nizzle.

 

[amriddle01]

Yeah, that's an annoyance, it used to be fine but they broke it back at 4. something and never bothered to fix it, just like user shortcodes is still busted

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

 

[PhonesPhones]

Thanks Guys...I had to step away for a few I will try it now.

 

[PhonesPhones]

Ok I got it to work With the *207

Telephone number: AA:AAMain

Thanks so much for your help. You are the best group around.