I have a customer running IP Office 500 R5 with VM Pro. When we set his profile so the lines don't ring in his office, it restricts him from picking up an incoming call. When we put ringing on the lines, then he can pickup. Does the no-ring feature really restrict call pickup?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
No ring means no pickup?
- Thread starter donut8
- Start date
What kind of phone?
I would make the the phone ring as normal and show him to go into the options on the phone and disable audio-alerting as he desires. (I know 5420 can do this.)
If the phone is not alerting it is not going to allow him to answer unless you give him a pickup button or such to manually answer the call.
I would make the the phone ring as normal and show him to go into the options on the phone and disable audio-alerting as he desires. (I know 5420 can do this.)
If the phone is not alerting it is not going to allow him to answer unless you give him a pickup button or such to manually answer the call.
kwing112000
Vendor
are you using line appearances? that may be why. you could set the ring to delayed and that may get you what you want.
Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
- Thread starter
- #6
Yes, they use line appearance and we were told taking that away is not an option. We gave him a call pickup button, but then his phone rings. I told him to use his DND and gave the other extensions in the office and the AA over-ride permissions. He claims that his DND does not stay on. So I told him to put it back on if his phone started ringing. His phone is a 5420 and he just HATES this system and is ready to through it out the window. (He like Cisco) As soon as we take line ringing away, he can't pickup. It just doesn't seem right. It doesn't work that way on a Partner...I will try the two suggestions above, but still it just seems odd to me that this isn't a lot easier to accomplish.
amriddle01
Programmer
I think you will find it's his insistance on using Line appearence keys that's causing this issue, line appearence keys are old hat and not required in a modern system except for a few exceptions which I doubt his reasoning will qualify as 
ACSS (SME)
APSS (SME)
ACSS (SME)
APSS (SME)
Maxwell1001
Vendor
i have experiences something similar to this...lucky they had CCR so we set them up a wallboard and when call queue went to 1 they put themself in group and collected the call
but
what they wanted was to do a pickup but could not work out a way to pickup a call out of a queue
ACA - IP Office
ACS - IP Office
ACSS-SME
but
what they wanted was to do a pickup but could not work out a way to pickup a call out of a queue
ACA - IP Office
ACS - IP Office
ACSS-SME
kwing112000
Vendor
i agree with Amriddle. line appearances is not a good way to use an IPO. we try to never do it that way. i would do a hunt group and give him a button to log in or out of it.
Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries
- Thread starter
- #11
Well, his reasoning for the line appearance is because one of the lines is for a different organization. They need to answer calls coming in on that line differently and they also need to use that line when calling the capital when they are lobbying. So, that I get. We are messing around right now trying to find the ring options on our phones (5420) but are not finding it. Possibly because our system is R4?
amriddle01
Programmer
Indeed, either tag the call using Incoming call route or using a group so he/they know to answer in that special way, and have him dial a prefix for that line or give him a button that does it for him, he may even be impressed
ACSS (SME)
APSS (SME)
ACSS (SME)
APSS (SME)
- Status