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Must admit I don't work on Mitel that much anymore but I have done a bit of digging on this as I was curious. On Mitel's document centre there is a document called "6800/6900 Series SIP Phones Administrator Guide" link below...

No experience of the Shoretel phones but as you probably know the 6900 series support option 125 (and 43 I think?) so they would follow my suggestion.

As a work around when I have come across low end switches I have done the following. (The 1820 switch will need to support Vlan's and have the Voice Vlan setup) Add otion 125 to the default vlan with just the voice vlan ID included. The phones will pick this up then release the DHCP request and...

Thanks for the replys guys. I have finally had time to look into this today and got the upgrade to work on my lab 3300. The cause? I had created a repository in the following location on my machine, C:\Program Files (x86)\Mitel\MiVoice Business Repository and this location contained a folder...

@sarond The migration tool was at the 3rd step Migrating Bootloader for almost 2 hours before I cancelled it and gave up. The audit and DB backup steps completed fairly quickly. The system was still up and operational and nothing was happening on the console.

I should have included the hardware type! MXeIII with 1Gb RAM and RAID with 2x HDD

Hi All, I have been away from working on Mitel's for a while and had to do an upgrade over the weekend from 7.0 SP1 PR1 to 9.0 SP2 but encountered an issue whereby the Migration tool never got past the Migrating Bootloader step, it simply says "In Progress" The system audit & db backup passed...

Is it possible to renew the built in default certificate on MSL? We have a customer with an old release (Think it's v7.0 from memory) server that uses the self generated cert which is about to expire and I can't remember for the life of me what happens to the self generated cert when it expires...

It's been a while since I have used IMAP on the controller but the below may help. FTP into the system and go to /vmail/c/voxdrv/EUM.DAT Open the EUM.DAT with notepad or something similar. From memory it's not an easy read but it is your only option other than performing a wireshark trace to...

I just powered up an old controller and here is the text from putty. (12345678 is the ARID in the example below) -> cd "/db/temp/amc" value = 0 = 0x0 -> ls . .. 12345678 value = 0 = 0x0 ->

As per Billz66 4.2 required Mitel to reset the password 10.2.2.15 = MCD4.2 SP2 PR1 If you use the serial port and type cd "/db/temp/amc" (Including the quotations) you should be able to get the ARID you could then perform a full re-installation with the same software level and try to licence...

You will need an account on the following site; https://www.mitelcommunicationservice.com/Logon.aspx This is where all the MCS products are licensed.

Has this been setup to use Master Profiles? Take a look in C:\ProgramData\Mitel\MiVoice Business Console\config and open the ConfigWizardSettings xml file and see if the correct IP is there.

You have found the correct option to disable

You need to edit the system prompts from the Administrator mailbox; Option 9 Option 6 I think the prompt you will need is 019 Use option 9 to reinstate the original system prompt. If this is not the correct prompt number I can look it up for you.

What type of agent are you trying to use? The 69xx series phones only support Hotdesk ACD not traditional ACD

From the 6900 SIP FAQ; 6.1.7 Can 6900 phones be used with any Call Manager? No. The 6900 firmware is locked so that it will only work with Mitel platforms. If a user attempts to configure and connect to a third-party server (e.g. Broadsoft) then the SIP accounts will not register

Thanks both kwbmitel & sunspark. I suspected they would support more than one but didn't have enough headsets to test.

Is it possible to pair multiple headsets to any of the 69xx series phones? We have a customer who has a shared desk and each user would like their own headset rather than sharing. I have looked through the docs but couldn't find an answer. If it is possible is there a limit to the number of...

I use Filezilla, navigate to /vmail/d/vm You will see the recordings named something similar to RAD020.VOX with the number being the greeting number.