Recent content by ChrisMitel

Exactly that. vMiVB is in VMWare whereas ISS is a physical server. You require a virtualisation license in order to deploy on vmware. You deploy an OVA for virtual too which makes life a little easier, also upgrades are easier due to ability to restore from running server. ISS servers can be...

If you add # at the end does it work?

We tend to see this when a workflow routes directly to a phone that has logged out. We have a customer that routes all DDI calls via IVR, plays a message then has a variable to route to its extension. It is difficult to figure out which device it is in that scenario but if your workflow looks...

Try the below, this has worked for me in the past. The service timeouts on startup of the operating system can occur when the system is too busy to start the service within the default 30 seconds. Starting of the service is stopped and the operating system will not attempt to start it again...

If you had them clear the hardware ID then you will need to deactivate service link and re-sync. If that server reboots though I strongly anticipate it will come up unlicensed or system lock. I would recommend first SSH to MSL and login as root and ssh to sync.mitel-amc.com if you get a...

Hi, There are a few settings this could be. I probably wouldn't say it would be public party number passthrough. This is to send originating number and is reliant on the SIP provider allowing CLI flexibility, if they don't then it would be another error you would be adding to the mix. Who is...

Theres a KMS and interop guide on miaccess. HO3776

Hi, I have done that but still the UCS app has one way audio. Cannot see what is wrong in the traces as it looks fine but just getting inbound audio only. Will continue to look through traces and tweak around. Thanks

Hi, First off really sorry about this, I personally don't like to work on systems I don't know and don't like to ask questions if not trained but I really need help. I have been asked to have a look at a recent install because the UCS softphone app isnt working properly because I do quite a...

Hi, I have never used thee company directory option but I would anticipate like the dialable extension option you would need all extensions to have a mailbox. Check all users have mailboxes. They don't neccesairily have to go to voicemail or use voicemail for anything. Check the directory...

Hi Scott, The issue you have with SIP with regards your first issue is SIP does not usually understand local termination as the carrier is usually national. You would therefore have to manipulate the systems ARS and digit modifications to get this to work. It is likely you may get number...

Hi, I would do everything in my power to try and push them away from using this provider. Explain any issues arising from it means no support from Mitel. Do calls always fail registration or is it intermittently dropping out? Have you got traces using the message print ensuring all headers...

Hi, If you want to use hot desking then you need to create IP devices only which act as base extensions. These don't take up licenses but you cannot dial externally etc with them. Log in each base with these extensions. Then log hot desk users in to the IP Devices as needed. I haven't seen...

Hi, In packet trace on failing calls what is the to address? Is it the correct number DDI that has been dialled? In the MBG what are your routing rules? In the SIP Peer profile what do you have for Route call using to header under call routing? What are your P-Asserted/Preferred options in...

Hi, First thing I would be doing is look at the logs on the vMCD. Next thing run a wireshark trace on the MBG by going to Border Gateway status then diagnostics run Packet trace then click start. Go back to the MCD go to maintenance commands and do sip reregister peer AAPT. Go back to your...