Mitel 5000 Company Directory

[Sharkk58]

Does anyone know how to get this to work? We've tried the CRA with digit trans and # to use company directory. When you call in and press #, spell the name and press # again, it takes you (always) to the first extension (administrator). Anybody know what we are missing????

 

[ChrisMitel]

Hi,

I have never used thee company directory option but I would anticipate like the dialable extension option you would need all extensions to have a mailbox. Check all users have mailboxes. They don't neccesairily have to go to voicemail or use voicemail for anything.

Check the directory order too. Default is set to Last Name sort order.

Regards

 

[Sharkk58]

Yes, we have tried that, still can't get it to work, but thanks!

 

[619Tech]

Have the other users initialized their mailboxes yet? They need to set up their MB and record their name for the directory. Then they will be listed in the directory (unless their MB is "unlisted/private" in MB directory flags).

 

[Sharkk58]

Yes, all mailboxes are initialized.....actually, we have never been able to get this to work!!!

 

[Mullet_Rocker]

This may be a silly question, but do you have the Description field filled out? That is what the system looks to for the Company Directory. If you only filled out the Username field, this feature won't work.

 

[Sharkk58]

Yes, the first name, last name, description, user is all filled out. The mailboxes are all initialized....all flags have been checked and double checked....just can't get it to work!

PS: There are no silly questions with this product