ALM0045

[Rich Mckevitt]

Hi - I am getting the following alarm - using Micc v9 with Mivb v9.2

<item>
<guid isPermaLink="false">0204697d-f6ff-4b08-ae38-30f350174cf6Online Delivery Queue_S,Main Callflow</guid>
<link>

http://micc.mitel.com/kb/SystemMessages/ALM0045</link>

<title>ALM0045 - IVR workflow is invalid due to missing device.</title>
<description>Severity: Critical&lt;br/&gt;Details: Online Delivery Queue_S,Main Callflow&lt;br/&gt;MachineName: [MCCPRDAP13] ProcessName: [RoutingInboundService]&lt;br/&gt;Category: IVR&lt;br/&gt;</description>
<pubDate>Mon, 05 Jul 2021 15:35:37 Z</pubDate>
<a10:updated>2021-07-05T15:35:37Z</a10:updated>

I have checked this call flow and cannot see anything wrong with it - Any ideas what the missing Device may be referring to?

Cheers

Rich

Many thanks Richard

 

[ChrisMitel]

We tend to see this when a workflow routes directly to a phone that has logged out. We have a customer that routes all DDI calls via IVR, plays a message then has a variable to route to its extension. It is difficult to figure out which device it is in that scenario but if your workflow looks good and you have something like that it is likely not something to worry to much about.

 

[Rich Mckevitt]

Ok cheers for the advice. Rich


Many thanks Richard