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Are any of the new Panasonic cordless phones - 7896 - compatible with an old D816? If not were there previous models that are compatible that may be available refurbished? Thanks in advance. Jason Foulds Futuristech Communications www.futuristechcommunications.com

First build a route that utilizes the pool that you put the line in. Services, Routing Service, Route#001, Dial Out #, Use Pool ?. Then create a destination code that uses the new route. I try and create a destination code that is similar to the extension number - if the users ext# is 221...

Just reprogrammed an old InterTel GLX - it lost power and lost all programming. Luckily not much to change but the ringing assignments. Customer said they've had it for 18 years. I'll be suggesting an upgrade to a CICS. Jason Foulds Futuristech Communications www.futuristechcommunications.com

Check your next hop on primary - it should be your default gateway for your WAN. Services Net Link Manager Permanent WAN Connection. If you can ping it locally but not off-prem - the response is getting lost somewhere. Jason Foulds Futuristech Communications www.futuristechcommunications.com

Excellent- Resolved my issues. Thanks All. Jason Foulds Futuristech Communications www.futuristechcommunications.com

Press feature 985 to confirm what the VM DN is. Jason Foulds Futuristech Communications www.futuristechcommunications.com

I just completed and install with 1 DMC080, base station, and 4 qty. 7430 phones. I am actually impressed with the coverage that we got. To cover 5 floors you may be able to get away with only 2 base stations - with repeaters if necessary. Jason Foulds Futuristech Communications...

Dollyt- Should be Feature 983, user = setnna, pass = config. If the vm hasn't been initialized yet try just 266344. Reset = Feature 985, 9, then enter = resetsmpswd. Jason Foulds Futuristech Communications www.futuristechcommunications.com

BigBang- How do you like the 7420's? I've not worked with any yet. Crowtalks- The 7420 is one of the new Digital Mobility sets. http://products.nortel.com/go/product_content.jsp?segId=0&parId=0&prod_id=59622&locale=en-US Jason Foulds Futuristech Communications www.futuristechcommunications.com

What do you have programmed as the outdial type for the mailbox? Is it possible that an analog line went down - the last line in the pool if you have a pool selected for outdial type? Is it possible that the customer changed services on their lines? Now require a 9 or an access code? I would...

Have you checked the backup schedule? The BCM logs all agents out when it performs a backup. Jason Foulds Futuristech Communications www.futuristechcommunications.com

I'm having the same problems with a BCM-400 - 3.6. I've copied the first critical alarm that is registered below. I didn't see it listed as an alarm in the docs. I've attempted to load up the latest cumulative patch remotely - however it seems to fail after about 45 mintues. I'll be on-site...

Has anyone got the CDR working? I've got it currently pushing files to a FTP - however the files in either zip or non-compressed are not readable. I was expecting a .txt file or something similar. I've not been able to get it working with the CDR client either. Jason Foulds Futuristech...

When the Call-Pilot freezes up can you still get a response with feature 985? Have you checked the LED status on the CP? I have seen multiple power issues with the CP power supply. Jason Foulds Futuristech Communications www.futuristechcommunications.com

Are you planning on sharing the T1 between voice and data? Dependant upon call volume, your least expensive plan would probably be to use a channel bank to break out 4 channels to analog voice and you could cross-connect those directly into the existing LS/DS card - or an additional LS/DS card...

You would need a FRAD unless it is a CICS with IRAD enabled. Both are forms of remote access. With these you can use Norstar Remote Utilites - NRU, to perfrom a backup. Jason Foulds Futuristech Communications www.futuristechcommunications.com

I had a customer with 1 PRI and 1 Combo card and they were getting alarms - 63 = insufficient DTMF receivers. I added a service cartridge and that resolved the issue. I don't know if the combo card was failing, but I would definitely add a service cartridge just to be safe. Jason Foulds...

You should definitely default the ICS before you build it up. Within 15 minutes of poer up enter Feature ** STARTUP, pass = 266344. The Call-Pilot should be compatible with 4.0 and later. Jason Foulds Futuristech Communications www.futuristechcommunications.com

Did you install a LS/DS card or a DID card? If you installed a DID card it is digital / not analog. Jason Foulds Futuristech Communications www.futuristechcommunications.com

The outbound transfer allows the mailbox owner to give the option "press 7 to transfer to my cell phone" - in mailbox admin you can program what off-prem number is called.