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We have change internet carrier providers and our 96xx series desk phone is not connecting using VPN. Does 96xx series VPN phone setting require IP address only in 4600 text file or will DNS name work?

We have 5 ISDN Pri in NFAS configuration and have been asked to be able to display outbound Caller ID with Name and Number. We need to display a different name with caller ID based on extension call is dialed from. Can this be done as we are sending caller ID number today. We have S8500 5.2.

The system is end of life about a year ago and the option is new VM is what i have been told.

Get your hands on the AT&T bill because it should indicate what numbers you are bieng charged for and have charges for any outbound calls. Can you get access to AT&T web portal for your account becasue they do have tools you can use to drill in.

If you have call accounting you should be able to run a report on what is active. Or your carrier should be able to supply a traffic report on activity.

Having an issue with 9600 IP series phone with the call log button indication lighting consistently when a new call rings to the phone. Firmware rel 3.101S is on all phones and have S8500 server. If you check the call log there are new calls but no indication. What could be causing the issue and...

You need to add more than one brdg appear for that extension to be able to transfer a call from the number. Ln 1 & Ln 2 for brdg extension.

We used the business partner since they had to work with our carrier to ensure all our DID's were being accepted after conversion was completed. It was worth it becasue I listened on the conference call between them with all that had to be covered.

We may have found the issue when we recently had all our Extreme switches firmware upgraded to the latest version the problem has not returned.

We have 1616IP phones with Extreme POE switches on an S850 with (2) G450. Over the past 5 months there has been an intermitten Static Power hum randomly happening to 1 or 2 phones every couple of days. Our server is on the latest software RO 15x.01.2.416.4 and our phones have the latest firmware...

Has anyone had this and find what causes this? We are having a random issue of Static/Power hum occurring that the user hears but the caller does not. The only way to clear is by unplugging the phone to re-booting. It has not occured on any of the other model IP phones we have. We have S8500...

Check with your carrier becasue we had a similar issue and it was a carrier they wer handing the call off to that was the cause. Check what lines or services they are going out on.

What is the server suppling DHCP Linux? If it is them you need to add the MAC address for the phones to it.

How does the phone get the DHCP if it is from a Linux the MAC address needs to be added to be discovered.

I had installed (2) Avaya 8710 with 650 cabinets where we had digital, Analog and VOIP mixture. With the VOIP we had Cisco POE switches that had QOS. We were set up with one drop that was used by the phone and computer without issue.We also had 25 wireless Spectra Link IP phones that used...

http://www.crm2day.com/highlights/50352.php Here is an articale that gives an overview. We use a hosted service becasue our call volume varies through out the month so it is a volume/cost issue we have to consider.

You don't indicate if they have a PBX or what do you mean by areas i.e. same building or different states or interconnected.

System is functioning but for some reason our PRI signaling had a issue back in October but after it is stable. Our vendor support tech is checking with Avaya why it has not cleared since the logs have nothing. It may require a re start after hours to clear.

We have a S8500with 2 G450 gateway with (1) having an Alarm indication lit on the front. Our vendor and I have checked the alarm and error logs and there is nothing logged. The indictaion happened after our MPLS circuit failed to our remote office where we have (1) G350/S8300 gateway that went...

When my systems group put in a Cisco ASA the firewall settings they had to make changes per the Avaya requirements with port assigments before our remote users to use. I would get the document on the correct settings from your Avaya support.