call/contact center solutions

[macphoneguy]

I'm sorry if this is posted somewhere else but I am looking for white papers or something that would talk about things to consider when looking at a hosted call/contact center i.e. the pro's & cons,

 

[donb01]

I really like the resource library on tmcnet.com - it seems to always have something I need. Here is a link to one whitepaper that explores this subject. Note that you do have to supply your contact information, and they will send you newsletters and webinar invites on occasion, but the subject matter is usually not "offensive" to me....

http://www.tmcnet.com/tmc/whitepape...all+Center+Outsourcing+with+a+Hosted+Solution

 

[rustytelco]

http://www.crm2day.com/highlights/50352.php

Here is an articale that gives an overview. We use a hosted service becasue our call volume varies through out the month so it is a volume/cost issue we have to consider.

 

[Sympology]

I had a pain with them (TMC) sending me junk (although think I've finally got rid of them).

If you do want to sign up, just use guerilla mail.

http://www.guerrillamail.com/

Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.