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TouchToneTommy, No you cannot remove the lowest logical id as an operator. The system looks at this port as the default to send all misdirected calls. It is not looking for an operator station or a dial '0' destination, it is looking for the lowest logical id. You should still be able to...

From SPM or the console Sys Program > Exit > Lines and Trunks > Pools > Dial 70 for pool 70 > Press Enter > Press and hold the SHIFT button (w/ SPM) plus the Fx key (F1,F2,F3, etc) or press the programmable buttons on the console to turn off the red light for lines to removed from the pool. The...

Hey guys...I have no record anywhere of the existence of a 012ETR board. I find it nowhere in documentation from R7 Legend thru R3 Magix. Just curious where you found your info on that piece of hardware?

016 ETR cards will hanlde up to 6 standard tip and ring ports (the last six logical id's on the board). They need to changed in software from ETR (stands for Enhanced tip and ring) to accomodate standard tip/ring under Extensions > ETR. Also there is not a 012ETR board available, only an 016ETR.

Are you trying to add a remote agent to the existing calling group at the main site or create a separate option to send calls to a calling group at the remote site? The first won't work. You can't add an agent across the network to an existing calling group on the host side. You can, however...

Typically those sets have a button labeled "program". With the station idle, press "program" then the button you wish to program, dial the code or number that button should speed dial, then press "program" again. There are multiple flavors of these phones, I...

What is your application for the ASDI phones? ...And please help me understand in greater deatil how you can criticize a system that you know nothing about and programmed yourself. It's no Definity, but it is a very reliable and capable system for the price and capacity. And it's easy to find...

that was confirmed in the original post jinxs

1) You need to have a 1.5 or higher release level of Magix processor to take advantage of the built-in CSU/DSU. If you have any Legend or a 1.0 Magix, this board is simply a 100D to the Merlin. 2) If you are using all 23 b-channels for voice, all you need to do is activate the CSU. This is...

Those settings are correct. Have you tried calling through the auto attendant to another phone and then transferring the outside line to the phone that forwards? Above you stated that when you call from phone to phone it works, but that does not complete a trunk to trunk transfer, only a remote...

jgideon....I'll be more specific. It cannot be done. The only way you can accomplish this is with my suggestion of having the carrier flag calls with caller id blocked as a default. Whatever they charge you will be nominal. It is a simple procedure that will take them all of about 30 seconds.

You can have your svc provider flag the calls as such by default.

It is an across the board setting, unfortunately, and cannot be selectively changed based on the number dialed.

I am thinking that the Intuity Audix vm you have is performing a supervised transfer (i.e. - not releasing the call to the Merlin when transferred, it is holding the call until answered.) In your Intuity Audix Administration screen, type disp sys fe Then F7 to the 3rd page where you should see...

Are you looking to do selective ani call blocking based on the number you dial, or are you trying to selectively block the caller id you receive based on the caller that is calling?...Actually neither can be done so it doesn't matter. Sorry.

You can change the password on the mailbox 0 to have up to... I think it is still at 14 digits. I think that someone would have a real tough time cracking that password. There really isn't a way to prevent outside callers from having access to this mailbox if they have the password...

Also need to find out if the dial 9 to dial out is already being input via system parameters or if the user needs to input.

Is the call going through an auto attendant or a digital announcement unit? If it is going through an auto attendant...what type of vm is it?

What type of vm do you have and how is it defined as a calling group in the Merlin? Also what release level is the software on the Merlin?

What you want to do is set up your IVR or fax server kind of like a vm system, with t/r ports. Calls will be routed via a calling group to these ports.