Remove ALL operators on a Magix

[TouchToneTommy]

Is there any logical reason I can't remove Logical ID 01 from being an operator? Magix R3, 024TDL in the first slot, customer doesn't want an operator extension, and needs 24-4412 sets. It will let me remove all the other operators, but beeps at me when trying to remove the 1st one.

 

[Mongo5150]

TTT, I beleive it will not let you do that because it needs somewhere to transfer oper calls. Its unavoidable. You still need a CAS operator and so on. You can program voice mail to transfer into other places, but at some point you may get calls to an "operator"

I set one up recently that they didnt want an "operator" either. I set the dial 0 timeout action to ring back into the AA during the day and to go straight to the general mailbox at night.

 

[jinxs]

TTT,

is it based off of just the first logical ID or is based off of the fact that logical ID one is the only operator assigned to the system. Did you try assigning an operator ext to another port and try removing the operator. I have already install a R7 with on ETR and T/R cards. When you dialed 0, you would get a busy. This was used as a remote site with a PRI between both facilities.

Mongo,
If you really didn't want an operator, you could just busy out the first logical ID, it's a waste of a port, but there would be no 0.

 

[Mongo5150]

Jinxs, do you meant hat the dial 0/timeout action can be set to NOTHING?

Never thought of that.

 

[jinxs]

Well, that would be the operator in the VM itself, I believe you can even set it to Disconnect if they dial 0, but I was talking about the operator in the legend/magix. If you didn't want anybody inhouse to be able to dial 0, you could just busy out the first port in Maintance.

 

[TouchToneTommy]

OK guys, to get back on track - I'm not talking about the dial 0/timeout option of an auto attendant, nor am I talking about dialing 0 on an SA key. What I need to do is remove the operator functionality of the first logical ID so I can use a 4412 set. With an 024 card, operators are automatically assigned to the 1st, 5th, 9th and 13th logical ID's. I can remove the 5th, 9th and 13th, but when I try to remove the 1st, I get an error beep. I have seen systems running without any "operator" extension in the past, dialing 0 on a SA key will still bring you to the 1st logical ID in any case.

 

[t3chhelp]

Try assigning another 024 card in surrogate mode and assigning the operator extension to that board. Never tried it before but I imagine it should work. Good luck.

 

[killbox]

I recall this issue once before too. I believe you have to remove all op's in key mode and before you do, you have to make sure that the 1st position isn't assigned to anything like the recall station, etc. Give that a try too. Its been a while for that one.

KILLBOX

 

[samh30]

TTT,

As far as I know you can't remove the first operator on the first port ,even if you add another card or even if you have another operator in the system ,you still can't remove the first port operator.The system will runs without operator only if you have 016 TR or 016 ETR then you have no operator ,but as long as you have TDL card or MLX card you have to have an operator.Thats my opinoin.

Good Luck!

http://www.samhassan.com

 

[GoKings]

TouchToneTommy,

No you cannot remove the lowest logical id as an operator. The system looks at this port as the default to send all misdirected calls. It is not looking for an operator station or a dial '0' destination, it is looking for the lowest logical id. You should still be able to program the station however you would like using the correct station-type for a console of course, but the user should be appropriate to answer misdirected calls, as an operator would. Also I would strongly advise against the assignement of a surrogate board to accomodate any position in the system. Having worked in aftermarket for years, this creates problems for the person following up. Besides, the surrogate board would have to fit within the boundaries of where operator positions can fit in the system.

 

[TouchToneTommy]

Thanks guys, I guess we'll just have them put a 4424-D (not LD) in that spot, and remove the lines from it (just giving it SA buttons like all the other sets). It's part of a networked switch, and doesn't really need to be an Operator position, but customer wants 24-TDL sets.

 

[killbox]

Interesting. I had a Magix 2.2 we powered up in the office. It was in key mode and programmed for demo purposes. There was no operators assigned to it. When I asked the tech that worked on it, he said he wasn't sure what happened. He thought he was able to delete it in key mode. How would this of happened?

KILLBOX

 

[merlinman]

TTT. I kinda' have the answer you are looking for....

Based on what killbox just wrote, I did the following on my 2.2 Lab machine:

1) Set the SWITCHES (on the connector edge of the Processor) to "HARD" SQUARE KEY MODE.

2) Brought it up in SURROGATE MODE with NO OTHER MODULES INSTALLED.

At that point, I had NO OPERATORS, but NO LINES and NO EXTENSIONS EITHER.

As soon as I added ANY Extension BOARDS (with the BOARDS COMMAND) I had OPERATORS, AND I could NOT delete 10 as an OPERATOR Position.

I really thought kb was on to something, but alas, you can not eliminate the FIRST PROPRIETARY (MLX or TDL) port from being the OPERATOR.

However, Doing what I did with SQUARE KEY MODE, no one would know the difference between 10 and 11 and 12, etc. (They would all look the same...)

It's just if someone called "0", they would be routed to 10, or whatever the exension was in the first PROPRIETARY port.

Will that solve your problem???

 

[TouchToneTommy]

Man, thanks for everyone's input on this. This one is a networked switch, tied to another Magix via a wireless T1, so I need to stay in Hybrid/PBX mode. The voice mail resides on the other, primary switch. Any dial 0 calls at this site really don't matter, as the "real" operator is also at the primary site. We're either going to get them to trade up one of their 4412-D's for a 4424-D (not LD), then I'll just remove the individual line apperances, and give it SA buttons, OR, reuse another of their Partner sets on the ETR board, leave #01 unequipped, and cover it to the Partner set for the "operator" calls.

However, it's been another good "gotcha" to watch out for, and warn the salesmen about.