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Its not you... You need to have a safety backup on your system. Copy that file to where ever you like to keep it. You can use USB key to transfer this file to anywhere you like. But before you run the safetybackup command, you need to do data_backup, then config_mirror and then...

You have no idea what you are talking about here...

Hi, Its really weird nothing in Info Channel about the enterprise partner in Canada. US (United States) got some like BLACK BOX NETWORK SERVICES. Regards.

You need to set Call Descrimination data under NADAP. Then use this call descrimination in setting up your extension CAT. You can check it in Alex document. Regards.

Hello, The file format is wrong. Be sure its CCITT A-law. No PCM. Try to use microsoft Sound Recorder, under Windows Start, Accessories, Entertainment. This is quite handy in formatting the wav file. Regards...

Did you set up SID number. Its under ICMWP and ICMWC. This is how you set it up: You need to know what call express System ID to MD110(your faulty system). If they say its 10, this is what you will do: ICMWC:SID=10,KFCN=MWC,DIG=XXXX; XXXX is the voicemail group.

In Ericsson website, there is nothing mentioned on Enterprise in Canada. Its weird if there is no base company there. Thanks.

Any one who knows how to contact Ericsson Enterprise in Canada? Example : email address? I don't have any detail structure of their organization, is enterprise separated from the main Ericsson? Thanks for the advance help.

You are force to do the restart to remove corruption in NIP. RFPUI:LIM=1,UNIT=NIP; YES; This will log you out. Log back in after 30 seconds or after you received spontaneous print from the system. I am assuming you already unblock the equ. Then do DUSYI; once more. Cheers

program0 you are correct. I also recommend that to our Engineers here but sometimes you need to accept that the best way is not always the best. This is because some Technicians knowledge are not the same as how the expert thinks. What customer says is just plug in the safety backup and reload...

FCN=AANS works together with CALALT=5. Also check your parnum 120. This parnum should be parval = 0. Also this feature will work if external line has clearing signal on analog trunks, but will have no trouble if using ISDN or CAS trunks. Cheers...

Your safety backup will not work because the original REL contains 2 subfiles which is 128MB. Your SIPOS 0 is only 64MB. If I am you the easiest way and 100% reliable is to unmount REL2 and mount your spare HDU7 as REL2 SIPOS 4 then do a normal dump. Then keep the original REL2 or SIPOS 4 as...

NCCOI is showing professionality here. I am not insulted, its the way you response from the help of others. If I only knew that you will just embarassed my solution than thanking me, I will reverse the time and will not give you the solution you are begging from the very start of your post here...

I can't believed that someone else helped you with the same solution as mine and at the same date&time. Well there will be no next time from me then. Cheers...

Hello NCCOI, Okay, as I told you before the scenario in SP6 is faulty. There should be no recall if the call was extended to ACD queue. I will help you but its not my responsibility to create something that is not in accordance to function specs. Here is the steps: 1...

Most of the time after the upgrade, we think that its working before the upgrade but actually its not. The scenario you are telling us will not work even in older BC releases. "If the call goes to ACD group or queue, there is no way the call will be rerouted back to operator." The call will stay...

That is correct. You need to create ADN and assind it to a designated key. Then you link the incoming trunk and outgoing trunk to the ADN. 1. SUVIP:NUMTYP=EX; 2. KSANI:DIR=NNNNN,KEY=XX,CALALT=1,CAT=YY,ADN=ZZZZZ; 3. ROCAI,RODAI,ROEQI,RODDI,RODNI. 4. RODNI WILL LINK THE INCOMING. 5...

That is correct. There is no option to send DTMF tone while you are in conference. I heard that there is APS(application system based on country) that can do DTMF while in conference. You can do it if you are using analog extension because the tones are generated from the handset. Cheers...

Do you have any alarms related to Call Logging? mundus recommendation could fix the problem. SFCEI might fix it to. Or RFPUI:LIM=4,UNIT=CLOP; might fix the problem too. There is no way that a LIM can be isolated intensionally. If a LIM is isolated, there is a fault. Be sure you tested it your...

NCCOI's original scenario: calls transferred by OWS to ACD-group don't fall back to the originating OWS at No Answer. NCCOI's latest scenario: The caller kept his place in the queue while talking to the operator. These two scenarios are not the same if you know how the software waorks. I...