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  1. cathyd

    Programming a 9611 set on CM

    Thanks!
  2. cathyd

    Programming a 9611 set on CM

    Does anyone know what type you use when programming a 9611 set? Thanks!
  3. cathyd

    Reset login on s8300

    Thank you so much!! Have a great day, Cathy
  4. cathyd

    Reset login on s8300

    I was remotely working on a new 8300 when my laptop inexplicably rebooted. When I went back in and tried to change the vector I was working on, it told me my login had the data locked. I logged off, disconnected and went back in again and had the same problem. I then went in as dadmin and...
  5. cathyd

    Hunt group voice mail light does not work on the phone

    I have definitely done this before, your programming looks like it should work. The only thing that you might try, is on page two or three of the hunt group, there is a lwc reception field. If it is set to none, try setting it to audix. I had a problem with agent login's message waitings and...
  6. cathyd

    Message waiting light for agent log in ids on 8700

    estallin: they are 6416 sets, but thanks. CL: The lwc reception field was set to spe instead of audix. Thanks for the help, I appreciate it. Cathy
  7. cathyd

    Message waiting light for agent log in ids on 8700

    CL Is the only field I need to set the: AUDIX Name for Messaging: audix? Cathy
  8. cathyd

    Message waiting light for agent log in ids on 8700

    Greetings, I have agent log-in id's with voice mail, and I wanted the message waiting lamp to light when there are messages in that mailbox. I changed the system par features, page 11, Message Waiting Lamp Indicates Status For: loginID The lights are still not going on, am I missing...
  9. cathyd

    ASA-lost switches and VM info on upgrade

    Thank you, Thank you, a million times thank you!!! I really appreciate your help. Cathy
  10. cathyd

    ASA-lost switches and VM info on upgrade

    Greetings, I had ASA R1.9.06 installed and recently updated to R2.0.12. When I have upgraded in the past, all the switch and voicemail dialin info remained. This time however, it deleted all of them. Does anyone have any suggestions? I had well over 100 systems identified in it and am...
  11. cathyd

    Using same VM box for two seperate stations

    Here is something else you can do to use one mailbox for two extensions. In the Intuity, create a mailbox on the primary extension. Then go to "ch auto r", which will bring up a table. In the first column (incoming dialed number) put in the secondary extension number. Then in the...
  12. cathyd

    Group Paging limits?

    The limit is 32. As far as I know there is no way around it.
  13. cathyd

    call forwarding

    The first thing you need to do is verify the call forwarding code by entering, "disp fea". On the first page, midway down you will see a call forward all calls activation code and to the right of that same line a deactivation code. These are usually *2 to activate and #2 to...
  14. cathyd

    call forwarding

    If this is something you want the user to be able to activate & deactivate themselves here is an easier way to do it. Check what COS the station is currently using by doing "disp st xxxx". Find an unused COS number and type in "ch cos". The screen will come up with the COS...
  15. cathyd

    customer Problem

    You can call the Definity help line at 800-242-2121 and for a mere $500 they will be happy to reset it. You could also try cust, custpw1.
  16. cathyd

    ACD login fails, getting dialtone on one agent login

    Try removing his agent login-id. When you add it, make sure the COR, COS ect are the same as the others. Hope this helps. Cathy
  17. cathyd

    DSA Connection

    I used to have the same problem. You may have already tried this, but my solution to the problem was using the plain old analog modem(the first one in the drop down selection box)in the switch connection properties. No matter what computer or modem type I use, it works great every time. Hope...
  18. cathyd

    Terranova Software

    Greetings, I have a Terranova tech support number from a while ago, not sure if it still works, but worth a try. Either 800-992-1625 or 919-426-1065. As an old terranova user, trust me, DSA/ASA blows it away and it is much, much easier to use. Hope this helps, Cathy
  19. cathyd

    What's required for Agent Login

    Agent login id's is exactly what you want. You have a group of stations whose extensions are members of the hunt group. Program the AD button for login to dial the login code and the hunt group number (ex 11401). To log in the rep presses the AD button and enters their code. When login id's...
  20. cathyd

    Simple question about logging out of split

    Thanks, I have a total mental block with those stupid signs.....usually the way I know I have it right is the system will tell me if it is invalid. I usually get around the queue to problem is by making the queue larger that the number of inbound trunks. Cathy

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