ACD login fails, getting dialtone on one agent login

[SteveTheGeek]

All,
I'm a relatively new Avaya PBX administrator, and I've got a v11 with CC Elite status/EAS enabled. I got one ACD agent this morning that was unable to log into the ACD, getting a dialtone (and no error) instead of the three-beep 'success' sound. He's not able to log in his agent # at other ACD phones, but other ACD agents can log into his phone. In the administration software, that ACD agent shows as being unstaffed, so I know it isn't logged in somewhere else. There haven't been (that I know of) any skillset or hunt group changes recently. His agent and station settings are identical to the other dozen-plus call center people with the exception of varying specific skillsets assigned. Can anyone point me to where the problem might lie?
-Steve

 

[cathyd]

Try removing his agent login-id. When you add it, make sure the COR, COS ect are the same as the others.

Hope this helps.

Cathy

 

[teletec1052]

Is his login password protected? Sounds like the system is waiting for a password.

 

[SteveTheGeek]

Bingo, teletec. When the user reported the problem to me, I thought that he was saying his password didn't work any more, so I set it to the same as his ACD ID. Then it started giving the dialtone during the login, even when I blanked the pw back out. I just added a password again, had him actually use the password, and all is well. Thanks for the suggestion.

Cathy - I was going to try your solution as a last-resort.

-Steve

 

[lwhalo]

How do you get a snapshot of which ACD agents are currently logged in?