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PCI DSS covers security for specific sencitive data. Unless you have a call recording system that records customers speaking their credit card number and CVV number you should not have a problem... For remote agents, conversations with customers speaking sencitive data should be done by...

The problem is this message: "SIP/2.0 407 Proxy Authentication Required" Search for the meaning of this error over the internet to figure it out.. Sorry I cannot be of much help, no good knowledge for SIP... Petran Avaya Certified Expert

hello, I have a VoIP Monitoring Manager installation and the database got full. The log files of the server show that it can no longer write in the database. Tried changing the settings of the days the servers keeps recors and restared the server but this did not clean the database. There are...

For now I cannot upload it to another site. I will try to and get back to you.... Petran Avaya Certified Expert

Did anybody else find it usefull? Petran Avaya Certified Expert

Hello, I have created a very helpful tool for managing extensions and authorization codes in PBX systems. You can download it for free on this link: http://rapidshare.com/files/173926128/Extensions_Management.zip It is an MS Access database (Extensions_Management.mdb), with a doc with...

The ip-network-regions should be connected to each other with codecs that match the compression mode. So if region 1 talks to region 249 with codec 1 and region 249 has codec 3 then codec 1 and codec 3 must have a common compression mode (eg. G711 or G729)in both of them. The same compression...

The command "stop -rn" will reboot the S8500. Try it... It works without root access... Petran Avaya Certified Expert

On the main S8300 SAT interface, type "display announcements" command and find the row where the announcement has the name "music". At the right end of the screen you will see in which board it is located (eg. v9 or 2v9) Then type the command: "remove file board _v9 /annc/music.wav" where _v9...

To be sure, remove the old file first and then ftp the new one... Petran Avaya Certified Expert

Log in to CM with ASA and tupe the command: "remove file board v9 /annc/music.wav" Make sure the file in not protected in the annancements properties ("change announcements" SAT command). Petran Avaya Certified Expert

Uncheck the "vlan 802.1q priority tagging" in the S8700 servers' ports, or configure the Cisco for 802.1q correctly.. Petran ACE certified

The 16xx series phones work on ACM4.0 and above. If you have ACM3.0 you must alias them as 4610 type for the 1608 and as 4620 type for the 1618 phone, the command is "change alias station", 1st column is the 16xx set type and 2nd column put the 46xx set type. Petran.

Hello, I am trying to set the AUDIOENV parameter for some 4622 ip telephone sets using the 46xxsettings file but the phones do not seem to get the parameter. They get every other parameter except this one (I use snmp to read the settings off the phone). The snmp poll shows the AUDIOENV is set...

I have exact same issue, got patch 14519 for ACM3.1.2 from Avaya and will install it tonight. This is a software issue, for sure. Contact Avaya or your reseller... Petran.

A "reset system 4" - Calls drop, remote gateways loose connectivity to the main server, all Adjunct applications loose connectivity with the system, IP phones re-register... Petran.

Hello, I have seen this again, and it was Avaya's recomendation to shutdown the S8300 via the Maintenance Web Interface. This stops all applications gracefully before shutting down. After the power up, the IA770 takes about 4-5 minutes to come up, but it comes up! If you use the button then it...

Hello, The boards may be in an audio group, but the announcement is administered as in a group also, right? I mean, you did not administer it as being in only one board, but in a group of boards, so the system tries to find it in all boards. "Queue" has nothing to do with this, just administer...

Hello, This is quite simple. Contact the company who sold you the AES and ask for a new license. They will give you the price and you can buy it. If you do not know who sold the AES you can contact a BusinessPartner in your country or Avaya's regional offices.... Petran.

No you can stop and start remotely but these things are done best if you re on-site. What if the services do not come up again ? My advise: have an installation CD, the latest patch, license and password files, and then go on-site.. That is what I do. Petran.