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  1. EddieVenus

    Only one person to take calls at night, how to set up call handling

    I would like to note that the 'night' button is already there, it is called 'Mode' but it is the same feature you are talking about. Do as GSmitherman suggested with the workgroup, and then use the 'Out of Office' mode (or any of the other 3 DND modes) as the 'Night' mode. This mode would...
  2. EddieVenus

    Hunt Groups / work groups

    Hunt groups would not work any differently in regards to WAN useage. So I guess I am not sure what the problem is here. A hunt group is just a stripped down version of a workgroup, all the same functions are available to a workgroup as it is in a hunt group (but not the other way around)...
  3. EddieVenus

    Shoretel Mobility License?

    I agree with the notion that not only can it be done, it can be done fairly easily, so long as they are on a fairly current release. Version 7 or 7.5 started the mobile call manager function, which is also tied into office anywhere (External assignement) which was around longer (back at least...
  4. EddieVenus

    QOS settings

    By default there no QoS turned on. you have to configure a DSCP value in order for the system to enable it. It uses 1 DSCP value for both bearer and setup. It also uses the full ToS byte (not the 6 most significant digits like everyone else). So EF which is decimal 26 most of the time is 184...
  5. EddieVenus

    Turn Nightbell off manually

    If the nightbell is an extension you can control it with the web interface of Call Manager. That way they do not have to log into ShoreWare Director to make the change, they can just log onto the call manager web interface. It is available for any extension at this URL...
  6. EddieVenus

    Troubleshooting Tools

    That is a vague question. They offer a few things for you right in the shoreware director (their configuration server). There are quick look tools, event logs, phone status', shoregear switch status, application (like VM) servers status, etc. They also have a system/network monitor package...
  7. EddieVenus

    The license system.

    I am no Avaya IPO expert but from what I do know (just enough to be dangerous) they license everything. Avaya always licenses everything, they always have. My uncle is an old Avaya tech who mostly works with 20-30 year old systems, but none the less does some work on newer stuff at his...
  8. EddieVenus

    Display Server Not Found

    I have never seen it but make sure your DHCP (or stattic if you are manually configuring the phones) settings are right. All the server IPs should be the same, and it is the IP of the shoreware director server. There is no other IP in either the stattic or DHCP setup you should be using. So...
  9. EddieVenus

    Daughter VM Server cannot see Mother VM Server

    What do you see in the Quick View? It should show you there if the devices are talking properly, if not I agree with Matt Wray that it is likely a routing issue. Check all the settings for the server (ipconfig /all) and verify them against the config in the Shoreware director and against your...
  10. EddieVenus

    Can you have multiple Operators?

    I was reading the ShoreTel documentation and saw that you can configure what extension is called if a caller dials zero. Can this be configurable per site? Yes, it can be per site as well as per user. Thats right, each user can have a different "Operator" assigned so that if you are in the AA...
  11. EddieVenus

    7200 Router IOS basic questions

    nope, unless you use someone elses.
  12. EddieVenus

    Newbie, PIX lab not working. Need help!

    sure enough. I just did it on one of our PIXs and it did not work. A pix does not let traffic that enters an interface to leave via that same interface. magement-access inside makes it so that you can ping an inside interface from accross a VPN tunnel, which of course would generally be...
  13. EddieVenus

    Could someone explain what "Deny inbound (No xlate)

    Deny inbound (No xlate) tcp src inside:192.169.2.10 dst inside:10.10.10.1 means. your original question was what does that sentance mean, right? Well it means that there is no NAT translation set up between those 2 ip address ranges. Probably because the PIX sees both of these IPs on your...
  14. EddieVenus

    Passthrough/Redirect ????

    on the 827, you need to do a simple static 1 to 1 nat ip nat inside source static A.A.A.A N.N.N.N 10.1.1.9 255.255.255.255 I am not sure how your firewall/internet config is set up. Like why you are using an 827 and a PIX. An 827 is a firewall router, and it sounds like it is being used...
  15. EddieVenus

    Newbie, PIX lab not working. Need help!

    That is not allowed by default. However you can still do it. Use the command 'management access outside'. This will allow you to ping the outside from the inside. But why would you ever need to? I am sure that enabling this has negative effects that I am not thinking of at this point, and...
  16. EddieVenus

    traceroute problem

    Also what is in your config file, most noteably the routing table. Access-lists could be the issue too, check there, but I would bet that this is a routing issue. What is the other site you have problems with? What is the IP? Is it close to 64.246.30.37?
  17. EddieVenus

    Cisco 2600 constantly crashing after initial boot strap

    yep, I have seen this before, though the error messages might be slightly different. technikall is right, this is most likely an IOS error, probably due to a corrupt IOS. this could be due to insufficient memory or even just a bad image file. try to completely redownload it, making sure to...
  18. EddieVenus

    New config on 1751 router

    be sure you are using the console cable and not telnet. that would of course cause you to lose your connection. Also once in via console you can just copy the running config and put a 'no' in front of most of the lines to remove them. you may need to do this anyway since even if you forgo...
  19. EddieVenus

    telnet router config

    it goes like this get into enable mode. then get to config mode, by typing 'config t' then type 'int e1', since that is most likely the interface of you WAN. just type 'ip address A.A.A.A S.S.S.S, where A stands for the address you have, and S stands for the subnet. Then you also need to...
  20. EddieVenus

    How to setup 1720 With Cable Modem?

    There are a few things you need to consider. First off this does not sound like you have the firewall IOS. What does this mean? It means that you probably do not want this router connected to your internet connection. It means that you would be further ahead with this router behind a...

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