Search results for query: *

I just installed a new "local" trunk group. They are programed as ISDN PRI (two-way). We have 1 DID assigned to it. The provider is sending us 5 digits. The DID is 02818. I have a station programmed in the CM x02818 and the phone is sitting on my desk. When I dial the 10-digit DID...

I beleive you will need a line entry for 105-106 and a line entry for 108.

I'm not really clear on the out come of the final report you are looking for. The easiest solution would be to "get copy of design" and go into define input and change the prompt for skill to allow a range. Make sure you increase the field cloumns to allow for the range. This will give you a...

We just installed a new system CM5.2, with a Call Center at the main site and and LSP with a Call Center at a remote site. We are using the 1608 sets, and have been having complaints of the sets locking up. The agent will answer a call, and the buttons (transfer, conference, hold, ect..) will...

The traces above were made by forcing IGAR. The traces below were made by setting the codec to PSTN. 24008 dialing 80137 – 6 second delay on answer 20:51:55 active station 24008 cid 0x227b 20:51:55 G711MU ss:off ps:20 rn:1/1 10.165.86.83:28008 10.185.41.22:19424 20:51:55 xoip...

Thanks for taking the time to look at my problem. The trunks are ISDN-PRI. I've posted 2 traces below. We occassionally see denial event 1240, but by the time the denial event shows up in the trace, the call is connected. (1240 No response to IGAR DTMF E-sigged digits three times with no...

I need help with an IGAR setup. We have an S8720 CM 3.1 at the main site with a call center (NR1) and a call center at the remote site with an ESS (NR8). We have set up IGAR and forced it over to test. It's "working", but there is a 6 second delay from the time the called party answers the...

Thank-you. We ended up doing it by station. Our agents in these groups are not assigned in range. They are assigned 1 agent ID, and if they move into a new call type, we just change their skill.

I have a couple of agent groups that do a lot of outbound calls. They manually dial from their sets. The manager of one of the groups would like to change the number we are sending to the customer. We can put the stations in the pub-unk table, but the agents move around alot depending on...

I opened a ticket with Avaya to start a MST trace to see if it is the firmware. The agents say the problems were happening on occasion, but about a week I updated firmware on half of our Med Pros and about 1/10 of our DS1 boards, the problem increased, so I'm not sure if they are related. Last...

I am having a simular problem, but it seems to happen most often on the first call of the day. My agents login using IP Agnet 7.0, they are on the company network at a remote site using telecommuter. I recently updated a few a my MedPro boards TN2303 HW18 to FW 118 from 117. I'm wondering it...

Yes, the document has been very informative. Thank-you for your time and help.

Yes, that is what I have been doing. It's a little confusing. There seems to be multiple items on the Nortel side that would match with the Avaya side. I just have to figure it out. The 1500 page document is a little daunting when you compare it to the 350 page CMS database items and...

My company has Avaya systems, but we just purchased a small Nortel call center. Currently my company uses ODBC to pull the CMS reporting database to collect the interval data for our current centers. Our reporting department uses an SQL database to query the reports. The Call Center VP would...

ODBC is connecting to CMS r13 and r14 on the Avaya side. The Nortel side has Symposium Server with Nortel Contact Center 6.0.

My company was 100% Avaya, until we acquired a small Nortel Call Center. Our VP would like us to duplicate our reports for this center. We are using ODBC to gather the hagent, halog, hvdn, hsplit data and our reporting group uses these database items to create reports. Does anybody have a...

Thank-you pabxdude. I will give it a try.

Can modular messaging use a .wav file as a greeting in modular messaging, and if so, how do load it?

I won't be attending this year, but I have gone in past years. I have always found the sessions hosted by users to be the most useful, and they always seem to have some pretty good group discussions. Always have at least 2 sessions planned for the same time. If it's not what you expected...

We just set up 4 temporary E&M tie trunks between our new and old site. Everything works fine, except for the last channel on the last tie - it is very noisey. It probably won't hurt to leave the 1 channel disabled, but I would like to find out why. Any ideas?