My company has Avaya systems, but we just purchased a small Nortel call center. Currently my company uses ODBC to pull the CMS reporting database to collect the interval data for our current centers. Our reporting department uses an SQL database to query the reports. The Call Center VP would like the “same” reports for the Nortel site. Does anyone know of a document that has a line up of the Nortel database items and their equivalent on the Avaya side?
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Nortel Contact Center 6.0 to Avaya CMS database items
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Yes, that is what I have been doing. It's a little confusing. There seems to be multiple items on the Nortel side that would match with the Avaya side. I just have to figure it out. The 1500 page document is a little daunting when you compare it to the 350 page CMS database items and calculations.
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