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  1. Caps007

    immediately call forward when in night service

    Update: to change the divert number on a PS extension *47 XXX - YYY (Confirmation tone) *7102 9<Mobile number># XXX = PS Extn number YYY = PS Extn PIN Hope this can help someone.
  2. Caps007

    immediately call forward when in night service

    Keypulse - i have that feature set up on my NS700. How would i change the mobile number that its diverting to? I'm thinking a *71 code or something?
  3. Caps007

    Week Table help

    We have a customer who wants to be able to have an automatic week table for their opening hours but also want to be able to manually take off night service whenever they want to work late. can this be done on NS700 using NT680 handsets? They also want their night service group to divert to two...
  4. Caps007

    NS700 - SVM Issue

    Thanks Keypulse. i figured thats what it'd be. i changed it to 100 and everything worked.
  5. Caps007

    NS700 - SVM Issue

    I recorded a message using *47(PS number+PIN) then *38 This all worked before lockdown. A colleague added a divert to mobile button for the group and now they’re back in the office and divert is disabled the previous working order does not appear to work.
  6. Caps007

    NS700 - SVM Issue

    Hi Folks, I have a customer who has a NS700 with SVM. Usually, customers dial the main number which goes to ICD group 601. If calls are unanswered after 20secs calls go to voicemail to say theyre busy and to leave a message. this doesnt appear to be happening. Also, at night they have a button...
  7. Caps007

    Customer Database Integration

    Hi All, We have a potential new client who is looking to buy an NS700. They would like their customer database to be able to screen pop with the customer account should a client call in that matches a stored CLI. Does anyone know if this something that Panasonic NS700 can do? Thanks
  8. Caps007

    iOS Mobile Softphone setup

    Hi Guys, I already have the mobile license registered on the KMS server and a spare IP license for the user. We are using Gamma converged SIP for the lines and broadband. I think we need to ask Gamma to relax their firewall on the Cisco router and for them to assign us a usable IP address to...
  9. Caps007

    Remote Site

    Ah, OK. I think they might. I got my remote IP user to work BTW... without relaxing the firewall. As it was only one site with one user, i asked Gamma to put the WAN of the remote office router onto an 'Access/white list' and followed the appropriate ports to forward etc it worked. I still...
  10. Caps007

    Remote Site

    OBT - Are you UK Based?
  11. Caps007

    Remote Site

    UDP port No.for Sip Extension Server : 49999 (Default was 5060) should that not be 5060 or 15060
  12. Caps007

    Remote Site

    Hi OBT, I have restarted the system but not the SIP router. i'll do both again. I'm using KX-NT680 handsets. The system is on 008.00055 which is the latest i think. It didn't like the 5060 or 35060 etc. I seen a similar screen shot on this forum so i put the 30000 in to be safe. I'm NOT using...
  13. Caps007

    Need to swap IP over

    i think you need to de register the handset and plug in the new phone, when plugged in re register the user to the new handset. in configuration VOIP Property, check what IP Terminal registration Mode that the system is in - im sure if it is manual then you can do the above
  14. Caps007

    Remote Site

    Hi Folks, I have decided to use the Media Relay on the NS 700 System Property - Site has UDP Port No. for SIP Extension Server - 15060 I have forwarded the following ports and SIP ALG is disabled on Gamma SIP router and external office TP Link router 16000-16511 UDP to DSP IP 5060-5060 UDP...
  15. Caps007

    iOS Mobile Softphone setup

    this is from our provider when i asked to open ports 16000-18047: "As the IP would be variable being 4G we're not able to open ports to any IP and would need a specific range in order to allow access through our router. As such I suspect the best configuration for the customers need would be a...
  16. Caps007

    iOS Mobile Softphone setup

    Hi Kizo, yes i believe MRG settings are correct. NAT - External IP Address / FQDN is set as Public IP of the router. NAT - SIP Proxy Server Port No is 36060 and NAT - SIP TLS Server Port No is 36061 on the step by step guide i can see it asks in Virtual SIP extension card to change phone...
  17. Caps007

    iOS Mobile Softphone setup

    this is all port forwarding on the router. ip nat inside source static udp 192.168.1.100 5060 interface Dialer1 5060 ip nat inside source static udp 192.168.1.101 16000 interface Dialer1 16000 ip nat inside source static udp 192.168.1.101 16001 interface Dialer1 16001 ip nat inside source...
  18. Caps007

    iOS Mobile Softphone setup

    Hi Kizo - Yes, the softphone works on a local WiFi network. i have asked the provider to double check and confirm which ports are forwarding etc.
  19. Caps007

    iOS Mobile Softphone setup

    Good Evening folks, I'm looking for some assistance to see if anyone can spot where I'm going wrong with the installation of the Panasonic Mobile App. With all the settings below the app isn't seeing the MPR ID of the PBX. I also get the red dot on the top left of the app with the warning...
  20. Caps007

    Urgent ICD group help required.

    ah. i had the no answer destination as 283 aswell - stupid!!! yeah its SVM. Cheers pal!

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