Hi Folks,
I have a customer who has a NS700 with SVM. Usually, customers dial the main number which goes to ICD group 601. If calls are unanswered after 20secs calls go to voicemail to say theyre busy and to leave a message. this doesnt appear to be happening.
Also, at night they have a button to put calls into night service and when calls come in on night service they get a beep beep tone and cuts the call.
Is there an obvious reason why this is happening? i have rebooted the PABX. how do i check if the SVM is running? Could the memory be full?
I have a customer who has a NS700 with SVM. Usually, customers dial the main number which goes to ICD group 601. If calls are unanswered after 20secs calls go to voicemail to say theyre busy and to leave a message. this doesnt appear to be happening.
Also, at night they have a button to put calls into night service and when calls come in on night service they get a beep beep tone and cuts the call.
Is there an obvious reason why this is happening? i have rebooted the PABX. how do i check if the SVM is running? Could the memory be full?