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Hi, Occasionally I get a SIP Line device that is ringing busy to all extensions it tries to call. The resolution I've found is to let it de-register from the SIP SS by powering off the device for ~ 1 hour. Just wondering if anyone knows how to force this to happen a little quicker. Disabling...

That's the correct config bignose. Too bad it won't work but thanks for confirming.

Hi, We have a SIP fax server on NRS which is functional for incoming and outgoing faxes. One concern I have is that the caller ID for outbound calls remains an internal extension. I.e. if I send a fax from 30100 on the fax server it will arrive at the external party (e.g. my cell phone) with...

That seems to have done the trick! Thank you!

Hi, We have a fax server connected as below: DSC 30xxx -> RLI 19 -> Route 127 -> NRS -> Fax Server Our NCOS -> FRL match up 1-7 FRL on RLI 19 is 0 Route 127 RCLS INT (and have tried EXT) The issue is that I can't forward calls to a number in the DSC range (e.g. 30100) without CFXA on a phone...

Is this a new setup or was this working before? If it was working before did your browser change/upgrade? Have you tried compatibility view in IE or an older version?

I changed the FRL to 0 on RLI 17 and the issue is fixed! Thank you so much kstaff22 and bignose21!

Hi thanks for the response - the NCOS on DID is 0 which relates as you'd expect to FRL 0. Does this mean I should lower FRL on RLI 17 or raise NCOS on DID?

Hi here is Net_Data and below that is RLI 17 and below that is the dsc I'm using which you'll notice is also pointing to RLI 17. Not sure what to make of that. TYPE NET_DATA CUST 00 OPT RTD AC1 INTL NPA NXX AC2 SPN LOC FNP YES ISDN YES VPNI 1 PNI 1 PINX_DN MBG 0 BSGC 65535...

Hi, This didn't work. I tried all of the following: Route: -idc yes/no -targ 0 and targ 1 Trunk: -NCOS 0, NCOS 7 (max) -cls CTD/UNR -tgar 0 and tgar 1 (both in sync and staggered compared to trunk) The call continues to go to switchboard instead of going to the fax server only when using the...

Think I might have found the problem in the Route: IDC NO DCNO 0 * NDNO 0 Can I change this on the fly or do I need to disable the dch and route first? Thanks, Joel

Hi all, I have a SIP virtual trunk configured through NRS to direct x7780 to an IP Fax server: - When I dial 7780 internally I get the fax server. - When i dial in to our callpilot auto attendant and then dial thru to 7780 I get the fax server. - When I dial an external DID using IDC to 7780...

Not sure I understand completely but if you have callpilot desktop messenger you can forward it to your own extension and you'll have the attachment.

Hi, I haven't been able to find anything - is anyone aware of any interop/Devconnect documents for direct SIP with exchange 2013 UM? I found one for 2010... Thanks, Joel

I have flashed back and forth between SIP and UNISTIM firmware on the same 1140 phone successfully so I would assume you're fine to deploy in whatever combination you want.

Hi, Have you tried in ld 117 "rst dn xxxx" or "rst tn xxx-x-xx-xx"? Sorry if I misunderstood your question. Joel

Hi, Right click the announcement and go to properties then uncheck the "Pause before exiting" option. Hope that works for you. Joel

Right cls should be FNA not cfna sorry. Also fdn xxxxx rather than fna xxxxx. That is what happens at the end of the day :\

Hi, I have a user I would like to allow access to EM for programming phones and for configuring IDC. If I give them a role with "Phones Only" permission I get everything I need except the FFC/IDC link in EM. If I give them a second role with only LD49 permission or if I add LD49 permission to...

Hi, On the 500 sets you'll need to ensure the DN has the option MARP set to YES. On the 500 sets program CLS HTA CFNA and also set HUNT xxxx and FNA xxxx where xxxx is your voicemail DN (what you dial to check voicemail). The reason for this is that you technically have two phone sets with...