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Avaya CS1K release 7.5 element manager can't access

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vipink

Technical User
Aug 14, 2009
29
QA
Avaya CS1000 release 7.5 CPPM signaling server element manager can't access from UCM. Please find the following screenshots and help me to find the solution.

UCM Screenshot
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image1_rqqe66.png


Element Manager Error Screenshot
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Image2_kckfmu.png
 
I can ping signaling server and Node TLAN IP address.
 
It is browser related and/or not being resolved in DNS. The PBX and EM uses the ELAN IP address because the Call Server has no TLAN address.
 
You can try restarting the Jboss-Quantum service in the Signalng Server. I have had to do this before when I could not access Element Manager
[admin@testlab~]appstart Jboss-Quantum restart

this will take down all web services for about 10 minutes and then you can try again.

John Anaya
Amdocs Inc.
ACSS/ACIS - CS1000 Rls 7.5/Call Pilot 5
ACSS/ACIS - SME - IP Office 8.0
APSS/APDS - Avaya UC Services

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Restarted Jbos-Quantum service and tried with different browser. But still having same issue.
 
Is this a new setup or was this working before? If it was working before did your browser change/upgrade? Have you tried compatibility view in IE or an older version?
 
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