Hello to everyone,
This is my first post on tek-tips. I have been browsing the forums moderately often for work issues since getting this new job where we have to take care of the PBX, among other things.
So I dont really know how to formulate my question but I will try my best :
We have a phone shared between 3 persons. They are on keys 3 4 and 5 of a Nortel 3904. Actually we made "virtual (type 500)" phones, and put those DN's on said keys on the 3904.
We have LHK and LPK set to 5.
When the DN on key 03 is called, and the line is busy, instead of going to voicemail it goes to the next extension (key 04).
I'm sure there is a way to make it so that when the line is busy the call gets routed to voicemail instead of going to the next DN ?
Being new to this system and not knowing all of the vocabulary yet it's kinda hard to search for solutions !
Thanks in advance for your time
This is my first post on tek-tips. I have been browsing the forums moderately often for work issues since getting this new job where we have to take care of the PBX, among other things.
So I dont really know how to formulate my question but I will try my best :
We have a phone shared between 3 persons. They are on keys 3 4 and 5 of a Nortel 3904. Actually we made "virtual (type 500)" phones, and put those DN's on said keys on the 3904.
We have LHK and LPK set to 5.
When the DN on key 03 is called, and the line is busy, instead of going to voicemail it goes to the next extension (key 04).
I'm sure there is a way to make it so that when the line is busy the call gets routed to voicemail instead of going to the next DN ?
Being new to this system and not knowing all of the vocabulary yet it's kinda hard to search for solutions !
Thanks in advance for your time