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you can take it a step further and add 327 as an alternate ext in the call pilot to show the display of MSG on both phones. John

there is a company we use for pro recordings, when they do the recording, it is broken into all recordings, grtg vs AA or CCR. ON HOLD MARKETING if that is who you use, has a connector that marries up to the handset, bingo bongo bango really easy

there is no real step by step, i usually use the phone to program, if the agent has a phone, it has an extension. The agent number is different than the extension number.

the system versions are unfamiliar to me, i deal in names of product, your trouble sounds as if it is a call pilot 100 or 150 using 1.0-2.1 software, 3.1 and 3.0 upgrade solves this 99-100% of the time. The issue with mobile phones surfaced some time ago, the fix is only as perfect as cell...

1st thing, set the operator status on answer lines to NO. set the reception/general phone to call fwd no answer to 4 rings, set transfer recall to 10 or 12, set call forward no answer to 6 rings on the sets. This will allow unanswered calls on the lines to go to gen.mail on the 4th ring...

2 separate products, 2 separate memories, 2 separate data bases. If this is still killing you call me at 416-788-0901 John

Just enable cap set in system programming, by default all the setting will show you all the extensions.

Check your other posting, I answered the issue for you.

Set the number of ring to a value less than your CFNA, CFNA at reception should be 6 and the line seting in the CP at 4. don't forget to turn answer lines on and set the line value 157 which is likely your pilot DID. John Marskell

your aa seting is at Y should be no. or try turning your CCR on.

you either have an alarm system on the line or have answer mode set to auto

In Telco Features in terminals & sets you can set "external MSG" right after the caller id option

Just re formatted, out look express won't open attachments, it claims there is no associated

the first one is recorded wrong, it should only say "hello and welcome to the ABC company, then the CCR path zero menu plays. Change your first greeting

Mars Telecom uses a "cheat sheet" for ease of use for their clients. e-mail my office, john@phonepeople.ca

4x8 software sounds like the problem. also info can be found on the card, depending on the sftwr level it may not be using 031 as line 5 could be 025 in earlier versions

It sounds as though the voice mail system is fake forwarding the call, insure the voicemail box also has an extension number attached. John Marskell Mars Telecom

Hi Mrhinman, You can also set-up a DN(extension#) and use "answer DN", apply an answer DN to each set you wish to ring. It is advisable to set-up a mailbox for that DN to create a general mailbox for the answer DN, such as "sales Dept or service dept. John Marskell Mars Telecom Ltd. Brampton Ontario