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  1. RossBC

    install 200 software on a 3300 CX-II?

    thanks, so as long as your computer was on the same subnet as the ICP, and they can connect with team viewer, you were good to go. might have to do the site visit thing thanks
  2. RossBC

    install 200 software on a 3300 CX-II?

    need a 200 ICP to downgrade the firmware on a 5540 console. customer is hours away and running 5.0.1.11 on an AX, and the 5540 has failed. we shipped them a 5540 we had, but was installed on a 3300 and it won't downgrade. Mitel support says that if we upgrade them to the latest 5.0.2.14, and...
  3. RossBC

    Teleworker and SRC on same MSL

    we were told by Mitel that if you were trying to record TW sets, the SRC licenses had to be on the same MBG as the TW licenses.If you are trying to record LAN based phones, the SRC licenses had to be on a LAN based MBG, not network edge. so some sites have two MBG/SRC servers.
  4. RossBC

    migrating from a 200ICP to a 5000

    we have been a 200 and 3300 dealer for years. we have just taken on the 5000 line and are soon to do our first "upgrade" from a 200ICP to a 5000 re-using the 5212 and 5224 sets. have gotten good at telling the customer what to expect when going from a 200ICP to a 3300, but have nothing on this...
  5. RossBC

    Can't Restore 3300 MXE from local drive (Win 7)

    this started in IE8 tools>security>custom level - about 2/3 of the way down - enable "include local directory path when uploading to a server" then you can use any folder, not having to move everything to the fakepath folder.
  6. RossBC

    MCD and Exchange - does MWI lights work?

    thanks for that. I was under the impression that it didn't work when it was first introduced. This is for an upcoming install. I will forge ahead and if we have issues, will contact support.
  7. RossBC

    MCD and Exchange - does MWI lights work?

    I know it didn't at first, just wondering if it does now. If we are using Exchange for voicemail, can we now have message waiting lights work on 5312 sets on MCD 6? thanks for any feedback
  8. RossBC

    anyone with experience with the MCD License Manager Option?

    update we did go ahead with the customer in question. all user licenses that had been migrated from the 200ICP's were available to be moved to the DLM. th original package (16) were not
  9. RossBC

    anyone with experience with the MCD License Manager Option?

    thanks for the feedback. in this case, the customer has sites that were migrated from 200ICP's and no IP user licenses have been purchased at those sites since. I am thinking that those licenses won't be movable.
  10. RossBC

    anyone with experience with the MCD License Manager Option?

    am really curious if ALL user licenses are then able to be transferred/moved among ICP’s Specifically the ones that may have come in the initial license package or have been migrated from an upgrade from a 200ICP. Getting vague answers from Mitel and it is an expensive option to buy to try it...
  11. RossBC

    Single Point Provisioning MAS and MCD

    thanks for the feedback. I will probably try the SPP again on the next install. Also appreciate the feedback for having a virtual environment in the office to preconfigure and pretest. Will try to get that approved.
  12. RossBC

    Single Point Provisioning MAS and MCD

    when this first came out, I tried it and then disabled it. Not really knowing what it was going to change on the 3300 every time something was done in the MAS caused more problems than it was worth. Having the desire to delete and recreate a user in the MAS when an employee was replaced (so the...
  13. RossBC

    5330 Call Forwarding Profile failure

    5330 and 5340 sets need the two HCI options turned on in their COS in order to use the call forwarding "app
  14. RossBC

    MCD embedded VM mailbox prompts

    actually you can, but it is kludgy Access the System Administrator's mailbox using the TUI Press [2] for the Edit Mailbox menu. Enter the mailbox number to edit. Press # repeatedly until prompted to enter a Technician's function code. Enter the desired Non-busy option from the table above...
  15. RossBC

    Disable "Dial by Name"

    I would be tempted to leave that one mailbox in there. When I accidentally create a conflict with one touch mailboxes and create the delay, deleting the conflict doesn't fix the delay until I reboot. So a reboot might bring your problem back
  16. RossBC

    Disable "Dial by Name"

    the help file suggests that it would work fine if you had mailboxes for the 9xxx extensions Directory Mailbox - Mailbox 9 is used for the personnel directory. It cannot take messages. Callers use it to reach an employee by dialing the first six letters of the employee's first or last name (as...
  17. RossBC

    MCD 5.0 with Nupoint Transfer to Voicemail!

    guess I should mention, what you are doing is parking the call on the extension, for 1 second, then it forwards off to the extensions mailbox, (assuming the phone is call rerouted 1st alternative to voicemail) like a lot of "solutions" in Mitel, it won't work for all customers, but this one will...
  18. RossBC

    MCD 5.0 with Nupoint Transfer to Voicemail!

    there is another way to do this that I came up with a couple of months ago. In my humble opinion, it is way better than the way that I used to do it which is the two different ways for the embedded and NPM mentioned above. use the call park feature -change the call park FAC to something like *#...
  19. RossBC

    twinning issues on 3300 MCD 5.0

    KWB I have used this on PRI's numerous times. Not sure why you feel it will only work on analog trunks.
  20. RossBC

    twinning issues on 3300 MCD 5.0

    are your account codes a requirement of your phone system (you have to enter the code before you can dial a long distance call) or a requirement of your long distance carrier (you enter the account code after you dial the number)? if the latter, then I have had success in creating a modify digit...

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