MCD 5.0 with Nupoint Transfer to Voicemail! 1

[TDCIN]

Another post about transfering to VM! Ahhh!

i have set up transfer to VM a few time with Embedded and Nupoint on various releases of MCD, this is the first one with 5.0. i set up just like the faq below, however no when i transfer a call or even dial *xxxx i get "Welcome to the message center, please enter a mailbox etc.." instead of the persons mailbox, what am i missing?

faq1329-6963

http://www.tek-tips.com/faqs.cfm?fid=6963

 

[Cardine]

Having the same issue, ended up using speedcalls....would be interested in a fix if someone knows...

 

[dryaquaman]

If you dial VM directly, do you get "hello, Joe Blow. Please enter your password."?
If yes, try your *xxxx from a phone with out a VM.

Dry Aquaman

http://www.university-music-on-hold.com

 

[TDCIN]

I have tried from both a non voicemail phone and a voicemail phone and same result

 

[kwbMitel]

The quick dial solution *xxxx only works with embedded

Access message center and dial extension is the only simple solution I know with Nupoint

**********************************************
What's most important is that you realise ... There is no spoon.

 

[brewski6666]

Here is an example of programming:
To setup a transfer to vm xxxx:
- Create a single line 66xxxx (66 is an example, can be any digit)
- Reroute always 66xxxx to voicemail pilot
- On the Nupoint, associate 66xxxx as secondary extension to the voicemail xxxx.
Now to transfer to voicemail xxxx, just dial 66xxxx

 

[Cardine]

brewski6666, your my new best friend! Your way works perfectly. I'm inplementing it asap.

thanks for the tip!!

 

[kwbMitel]

Well done Brewski6666. I'd forgotten that way. I actually have used that before but not often. only so much room in my brain I guess.

TDCIN/Cardine - How many of these are you setting up?

100 or less I recommend using hunt groups as the steering digits



**********************************************
What's most important is that you realise ... There is no spoon.

 

[RossBC]

there is another way to do this that I came up with a couple of months ago. In my humble opinion, it is way better than the way that I used to do it which is the two different ways for the embedded and NPM mentioned above.

use the call park feature
-change the call park FAC to something like *#
-change the call park timer on the extension COS to 1 second
-change the call park recall destination to go to the targets call forward no answer destination instead of recalling the phone that parked the call.

usage
press transfer > *# xxxx.
on the attendant consoles you have a shortcut for call park

Pros
-that is all there is to program, no phantom DN's that are routed to voicemail. no going into advanced on every NPM box to add the phantom extension.
-nothing to remember to do when you add a new phone in 6 months - a real bonus
-works for both Embedded and NPM - so your trainers only have to remember one procedure to train your customers on

cons
-only works when you are transferring a trunk, doesn't work for simply dialling the shortcut like *xxxx does on the embedded.
-makes it so you can't use the call park feature to park a call against a phone.

if you are in the habit of using the key, group park, for system wide park positions, then simply use a hunt group for that and use a different COS with a longer park timer.

 

[RossBC]

guess I should mention, what you are doing is parking the call on the extension, for 1 second, then it forwards off to the extensions mailbox, (assuming the phone is call rerouted 1st alternative to voicemail)
like a lot of "solutions" in Mitel, it won't work for all customers, but this one will for most.