danramirez
Programmer
Guys,
System is 3300 running MCD5.0 with embeded v/mail.
This customer has internal and external extension begining by 9 (i.e. 9001, 9030, etc). Don't blame me of this, I always suggest not to touch the 9.
Note that these 9-extensions DONT'T have mailboxes.
Incomming calls are answered by embeded A/Attendant, thatnk you for calling, if you know the extension....
As soon as callers press the first 9, embeded voicemail interprets this as a dial-by-name and it then asks, please enter up to 6 letters of the person's.... It does not allow you to reach extension 9XXX. Note that V/M option has been enabled to transfer to any number.
Question 1, is there a way to disable dial by name? Tech support has said NOOOOOOO.
Question 2, Have you noted that when accessing the administrators mailbox 9999, it gives you 8 options: 1 for new installations, 2, 3.....8, but it doesn't present you option 9. However, if you press the 9 it then ask you to enter Technicians Function Code. What is that? Maybe this is the way to disable dial-by-name and make changes to other options.
Regards,
Daniel
System is 3300 running MCD5.0 with embeded v/mail.
This customer has internal and external extension begining by 9 (i.e. 9001, 9030, etc). Don't blame me of this, I always suggest not to touch the 9.
Note that these 9-extensions DONT'T have mailboxes.
Incomming calls are answered by embeded A/Attendant, thatnk you for calling, if you know the extension....
As soon as callers press the first 9, embeded voicemail interprets this as a dial-by-name and it then asks, please enter up to 6 letters of the person's.... It does not allow you to reach extension 9XXX. Note that V/M option has been enabled to transfer to any number.
Question 1, is there a way to disable dial by name? Tech support has said NOOOOOOO.
Question 2, Have you noted that when accessing the administrators mailbox 9999, it gives you 8 options: 1 for new installations, 2, 3.....8, but it doesn't present you option 9. However, if you press the 9 it then ask you to enter Technicians Function Code. What is that? Maybe this is the way to disable dial-by-name and make changes to other options.
Regards,
Daniel