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Outlook 2010 is not yet supported. however there was a similar situation with 2007 in where Microsoft Exchange Server System Manager Tools were the cause of Outlook crashing. Un-install the MS System Manager Tools from the Client PC. Not sure if this holds true for 2010.

Is the system up to date on its patches, if so what patches are installed

you can either use a pc as a FTP server and change the provisioning IP address of the phones and download updated firmware for the phones, or install SU28 that was released on 8/13

you can use the BIT tool to reimage the systems to whatever release they are on now which will wipe out all the programming. And if you have a backup you can restore the database with the backup

youll also need to setup the remote access package at the host site for gateway to the pstn

check your prime set for that trunk line. ensure its

yeah same here. Uploaded the files started applying and then got disconnected. waited an hour no reboot logged in no alarms of the upgrade failing. maintenance window expired = round 2.

do i need the BCM3.0-BCM5.0 and the SRG50 3.0 -SRG50 5.0 keycodes. or just the keycode upgrade for the SRG?

Problem Description Two Business Communication Manager (BCM) 400 4.0s are connected to each other over Session Initiation Protocol (SIP) trunks as shown below. Public Switched Telephony Network (PSTN)<---------->PRI-BCM1 <----------SIP trunks------------>BCM2 In this scenario, BCM2 is using...

UM with faxing. Just requires the fax keycode and UM licenses.

For those that run into the same issue i found the following article in Shoretels KB and contacted their TAC. Apparently this issue has not been resolved in any release, i also reviewed all the release notes of previous releases to ensure that it was mentioned as a product defect and could not...

I have a receptionist that has the Operator Call Manager and assigned to the Workgroup to answer the main #. At night she changes the workgroup schedule to Off hours and the next morning the drop down list to change it back to On hours is not available. When logging into SD it shows that the...

Im drawing a blank. Anyone know the port ranges for UM?

not sure if you got this fixed. May want to verify the DN lengths in the Dialing Plan. By default 1 is set to 12 may have to decrease to 11.

sounds like Telco does not like the clid info the system is passing thru the circuit and causing a disconnect. May want to add a Public OLI entry for the dns assigned to vm. and have telco trap the calls going across the circuit to see what is actually being sent.

verify that the ip info and that the Gateway info does not contain the Remote site.

is the BCM located at the main site? what happens to a pc if it is not connected to the back of the phone but directly connected to the network switch?

TL how can i get those images from you?

Thanks firebird do you have an ftp site link?

Does anyone have Ghost Images for BCM 3.6 to be used with the BIT tool?