Call Manager On/Off hours

[kungfumstr]

I have a receptionist that has the Operator Call Manager and assigned to the Workgroup to answer the main #. At night she changes the workgroup schedule to Off hours and the next morning the drop down list to change it back to On hours is not available. When logging into SD it shows that the agents are logged in. The only way to change it back to On hours is (1) log into the vm box and update the on hours schedule or (2) log the agents out in SD and then log them back into the WG.

Has anyone run into this issue? by the way they are using windows7

 

[kungfumstr]

For those that run into the same issue i found the following article in Shoretels KB and contacted their TAC. Apparently this issue has not been resolved in any release, i also reviewed all the release notes of previous releases to ensure that it was mentioned as a product defect and could not find any mention in any release.

Technical Note Number: 0115
Release Date: 04/11/02
Products Effected: Hardware: Software:
SG-12: SG-24: Pre v2.0: v3.0:
SG-T1: SG-E1: v3.1:
Teleworker:
Overview:
Users may find that they lose certain types of Shoreline client functionality (such as the ability to
change call handling modes) if they place their computer in “standby” mode. The loss of
functionality is apparent once the user logs back into the computer and resumes the use of their
Shoreline client.
Resolution:
In order to avoid this loss of client functionality, Shoreline recommends the following methods for
suspending activity on a PC:
- Lock a computer screen instead of placing it in standby mode. This will keep all
programs, connections and hardware active on the PC, but will not provide any
form of energy saving.
- Stop all Shoreline client programs prior to placing the computer in standby mode.
- Shut the computer down completely rather then placing it in standby mode.
This issue will be resolved in a future release of Shoreline software.