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Hi I do it is 7602, it is acquired, IVR = yes

Hi I am new to this switch when i connect via console i cannot seem to access CLI mode i all i get is a -> and a few commands, how do i access the CLI, When i try and view its status from device manager, it shows "frontOperStatus: testing" The "Online" LED is solid amber Thanks Trevor

Hi Access ports are acquired, i see the access channel go from idle to busy when i test, it just does not play the prompt. Trevor

Hi Thanks for the suggestions I have checked and re-checked my settings and everything is as it should be. I get an error in Call pilot after a reboot that says Event from [] , Event: ID=43000, Description: The MLink is down. I have gone through Contact Centre Communication Server...

Hi I am Having trouble with access ports on callpilot 201i 4 I am wondering if the problem lies with MLINK or ACCESS LINK we have callpilot, 201i, ver 4. In the event browser after reboot there is a message: Event from [] , Event: ID=43000, Description: The MLink is down. In reading Contact...

Hi Can you out and rebuild the phones on the new tn's with the programming you wish to have on them? Trevor

Hi Milesprower Global settings = Default Ran Route: 999 Maximum Ports With Queuing For Broadcast: 1 (have 2 Access ports) Broadcast Voice Port Wait Timer: 10 Default Access IVR DN: 7602, CPVoiceports Meridian Mailbox: 9999 Meridian Mail Password xxxx I have changed the access:6511 to...

Hi CCMA_6.0_SU_03 CP 4 I have added 2 access channels to callpilot, they are both acquired. When i call, i see the access port go to Active and then i get the music i dont hear the recording. I can listen to prompt via voice item maintenance. Can someone please tell me what i am missing...

Hi I know spybot S&D scans for Zlob.TSR Trojan, also turn off system restore, or do it in another computer as G0AOZ said. Trevor

Hi You need to load a text file. I use pro comm to capture the prt of tnb's to a text file then open up the text file from the pepedog spreadsheet. Trevor

Hi Thanks, I needed to do it like this: WHERE TIMEDIFF(EndTime,StartTime) >='00:03:00' Thanks Trevor

Can someone please tell me why my Time results are not retrieving a time value greater than 3 minutes SELECT TIMEDIFF(EndTime,StartTime) AS 'Duration',StartTime,EndTime,NumberDialed FROM blackvox.call_detail_records c WHERE StartTime BETWEEN '2005-07-01 08:00:00' AND '2005-07-31 23:59:59' AND...

Hi Have you tried making them power users on local machines? Trevor

Sorry forgot To change the setting. REQ: CHG TYPE: RDR (CDB release 20 only) TYPE RDR_DATA CUST 0 Press enter until the timer prompts are reached CFN0 Amend the settings to your requirement. CFN1 CFN2 DFN0 DFN1 DFN2 Press the Enter key (Carriage Return) until you see the REQ prompt again

Hi rco limits are 1 to 15 rings.(under cfno in ld 15) MORE THAN 4 RINGS It's cofigured via the RCO (0, 1 or 2)prompt on the set. The RCO prompt is related to the CFN0, CFN1, CFN2 and the DFN0, DFN1, DFN2. If CFN2 and DFN2 are configured with a 9 and your set has configured with RCO 2 your...

Hi What is the error you recieve? Is the computer on domain? Trevor

Hi In cls we also have VCE & UNR here is a prt of a working ivr port NACT REQ: prt TYPE: tnb TN 39 16 DATE PAGE DES DES CP TN 039 0 00 16 TYPE 2008 CDEN 8D CUST 0 FDN TGAR 0 LDN NO NCOS 0 SGRP 0 RNPG 0 SCI 0 SSU XLST CLS UNR FBD WTA LPR MTD FND HTD ADD HFD MWD LMPN RMMD SMWD AAD...

Hi Try this one: http://www.fujixerox.com.au/localDriver.do?product_code=64 Trevor

Hi acewarlock AUD0021 TN in CR does not have pointer to this CR. TN in CR cleared. CR information and progress mark output. AUD0028 Call Register (CR) has no pointer to it. The CR has been released. No action required. Output: CR information, TN and progress mark AUD0370 Data base of Server...

Hi acewarlock We are getting multiple bug msg's and aud msg's it seems to be getting worse, i read a post from john poole and he mentioned these msg's are like your wife you can only ignore them for so long before they bite you in the a$$. I am a great fan of "if it aint broke dont fix it"...