Trevatwork
IS-IT--Management
- Nov 30, 2006
- 309
Hi
CCMA_6.0_SU_03
CP 4
I have added 2 access channels to callpilot, they are both acquired. When i call, i see the access port go to Active and then i get the music i dont hear the recording. I can listen to prompt via voice item maintenance. Can someone please tell me what i am missing?
Thanks
Trevor
SCRIPT:
OPEN VOICE SESSION theAccess --> script variables, ACD, Value = 7602
PLAY PROMPT VOICE SEGMENT nosoup --> script variables, Voice_ segment Value = access:6511 (6511 is Application ID # accociated with app named access)
END VOICE SESSION
GIVE MUSIC theMusic_rt
WAIT 5
DISCONNECT
CCMA_6.0_SU_03
CP 4
I have added 2 access channels to callpilot, they are both acquired. When i call, i see the access port go to Active and then i get the music i dont hear the recording. I can listen to prompt via voice item maintenance. Can someone please tell me what i am missing?
Thanks
Trevor
SCRIPT:
OPEN VOICE SESSION theAccess --> script variables, ACD, Value = 7602
PLAY PROMPT VOICE SEGMENT nosoup --> script variables, Voice_ segment Value = access:6511 (6511 is Application ID # accociated with app named access)
END VOICE SESSION
GIVE MUSIC theMusic_rt
WAIT 5
DISCONNECT