Search results for query: *

Customer has MICS 7.1 and a CP 150 with 31.10.37.22 software. The outside callers is entering an extension and sometimes the voicemail is sending it to the wrong extension. This is not all the time. I have never seen this issue. Any ideas?

Have a customer with a CICS 2.0. Installed the CI card, programmed the extension to show the caller id. Let the phone ring at least two times and caller id is not showing. Also let it ring at least two times and hit feature 811 (no caller id). Im thinking the service from the provider is not there.

Recently install a CP 150 (had a Flash) and the customer is annoyed by a tone that's coming thru the phone if a call goes to voicemail (user does not answer the call). Does anyone know how to turn this off?

Got a customer with fiber between two buildings. Have the fiber module extenders hooked up and working. At the second building, the lights are not lighting when receiving a voicemail. The light flashes if someone calls the extension. Any ideas?

Curly - They currently have Rel/T1 software and do not want to upgrade the system to support the Callpilot. They currently have NCH software a hardware to accomplish what they want, but the tech support is horrible.

Thanks for the responses. I'm not looking for the phone system to do any of this. Any third party software/hardware. Thanks.

Got a customer that is using NCH's IVM software to their people call into to leave a message if they are not comming into work. The company is terrible to work with, so they are looking for an alternative. Basically they want a device to answer the call, leave a message in a voicemail box (not...

Got a customer with a MICS and a T1, getting Alarm 73. Anyone know what this means. Thanks.

This happened to a customer of mine last year. The IT person had a password of 1234 and over a weekend, they had a $500,000.00 phone bill.

If you can make and receive calls on the PRI and have the Caller ID setup correctly on the phone, its probably not the DTI card. I say TELCO!

If you have a PRI, its even better!

Have a customer that is trying to call a long distance number and on the display, it shows "unalloc num" (without quotes) and then a fast busy. The phone is not restricted and the customer recently changed there PRI service to a different one (within AT&T). I know its the carrier causing this...

Customer has Rel1/T1, 6-port combo card and a 24 channel T1 connected to the system. First 12 channels are programmed for DID (incoming) and 13-24 E&M (outgoing). I can make outgoing calls, but the outside receiveds a busy when trying to call in. On the DTI card, the in Service led is green but...

I'm with allworxguy, buy a cheap used laptop with XP.

I'm not 100% sure, but I don't think you can have two StarTalk Flash's on a MICS. I know if you want Enhanced Call Center to work, you need two CP 150's. You can put Basic Call Center on a CP 100 or CP 150.

Upgrade the CP to the last software is the first thing to do. Then contact AVAYA.

Tks, works perfect.

I thought there was a feature that would show how long you have been on a call with someone?

NTLayoff over at Sundance-communications.com had the answer. I was not hitting next (to save the ring), I was just releasing out of programming.

Has anyone been successfull with getting this to work?