Flash ACD & CCR

[silver987]

I see in the programing guide, I can use one of the CCR trees to route the ACD incoming calls. Is this tree different than the regular tree which we are using at the present time, in the evening? I am just a little confused with the standard AA & CCR and the ACD AA & CCR. Any help is greatly appreciated.

Wayne T

 

[Sam173]

you can go AA and only have a greeting recorded and the AA used as well. With the CCR Tree they you can get fancy, 1 for sales, 2 for finance 3 for .... and so on, if you do not need the tree then I always find a greeting and AA or just a greeting works well

 

[allworxguy]

if i recall correctly, You need a 2nd Flash unit to run ACD. Software 1.9 or higher.

Marv ccna

http://www.telemarv.ca

 

[ptstechnician]

I'm not 100% sure, but I don't think you can have two StarTalk Flash's on a MICS. I know if you want Enhanced Call Center to work, you need two CP 150's. You can put Basic Call Center on a CP 100 or CP 150.

 

[allworxguy]

Yes you can have 2 Flashes. That is why there are 2 feature code ranges with 1.9 and up.

Marv ccna

http://www.telemarv.ca

 

[exsmogger]

Marv is right. One Flash can run ACD, and the second can run voicemail. Use F903 when configuring to set different feature code ranges for each Flash.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[silver987]

I have both running on one Flash 4. No problems there.

Wayne T

 

[exsmogger]

2 Flashes would only be needed for a system with heavy traffic. One is sufficient in most cases.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952